Business System Analyst

SUMMARY OF THE ROLE

Typical Day-to-Day Responsibilities: please see below

How much time is being spent in meetings – 50% of their day

Who are they interacting with (internal/external) – internal and external

Will the contractor have access to any customer data? Yes

Hiring Organization Overview

If you have an engineering mindset and a passion for deeply engaging with Journey partners to fully understand and drive forward their goals, then the Core Platform's MCA Business Systems Analyst team is the place for you!

MCA's applications form the Book of Record for all aspects of personal and commercial business deposit and chequing accounts as well as registered deposit accounts and a Line of Credit product. This critical data is used by key banking systems at client (e.g. Easyweb, Mobile, C3, S3) to deliver customer-centric information and services to technology and business partners.

The ideal candidate brings a solid IT background—preferably in Mainframe—exceptional communication skills to bridge Journey needs with technology solutions, and thrives in a fast-paced, ambiguous environment.

As a key member of the Pod Agile delivery team, you will be actively involved in many features to enhance and deliver new functionalities supporting Journey-sponsored and Infrastructure initiatives. You will translate complex requirements into clear JIRA user stories using the Behavior-Driven Development methodology to ensure delivery outcomes meet customer and stakeholder expectations. You will work in close collaboration with Journey partners, Product Owners, Architects, Software Engineers, and Quality Engineers to drive clarity, test, and support deployment.

If you are looking for a challenging and rewarding technology career, we welcome your application.

Primary Purpose of the Role

Translate business needs into technical concepts for technical teams and technical constraints into business language for stakeholders.

Plan, manage, and lead the delivery of system requirements in alignment with standards and frameworks. Provide technical leadership and work in close partnership with various partners and stakeholders to plan, elicit, analyze, document, communicate and manage functional and non‑functional requirements.

Key Accountabilities

Customer

• Leverage specialized domain, product, and systems knowledge to have a thorough understanding of the business, product, and vision; provide business‑technology interaction subject matter expertise as well as recognize and drive the focus toward business value.
• Identify, document, and validate current state technology capabilities/ecosystem and support stakeholders to design the desired future state; provide recommendations and/or direction based on the end‑to‑end customer experience when making decisions.
• Collaborate with key stakeholders to determine solutions, assess impact to existing work processes and systems, and how to manage the integration.
• Translate business requirements into detailed functional specifications taking into account non‑functional requirements.
• Own and manage the traceability of system requirements through design and development, testing, and deployment; ensure the acceptance criteria demonstrate the changes to systems that will meet stakeholder expectations.
• Support testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing.
• Provide support/oversight and guidance in the delivery of technology requirements with focus on quality, reusability, scalability, and innovation.
• Promote innovation by applying subject matter expertise to generate forward‑thinking ideas as well as critical thinking to find opportunities for improvement.
• Provide operational and process‑related analysis and support as needed.

Shareholder

• Adhere to existing processes and standards, including requirements management, technology delivery practices and standards, and business technology architecture, escalating issues as require.
• Continuously enhance knowledge/expertise in own area and keep current with leading‑edge technology trends/developments and develop expertise in client services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery.
• Continuously enhance knowledge of business domains and their products/services.
• Support and contribute to change management planning and activities, including those that ensure operational readiness.
• Support implementation and post‑implementation planning and activities.
• Support the development of business cases, including benefits identification, RFI/RFPs, and service level agreements with vendors/suppliers, consistent with technology requirements/guidelines.
• Adhere to the client code of conduct.

Employee/Team

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork, and ensure timely communication of issues/ points of interest.
• Provide thought leadership and/or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit.
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques.
• Participate in personal performance management and development activities, including cross training within own team.
• Keep others informed and up‑to‑date about the status and progress of projects and / or all relevant or useful information related to day‑to‑day activities.
• Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
• Lead, motivate and develop relationships with internal and external business partners and other stakeholders to develop productive working relationships.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce.
• Act as a brand ambassador for your business area/function and the bank, both internally and externally.

MUST-HAVE Hard Skills

• 8+ years of BSA, Software Engineer, Quality Engineer experience
• Strong hands‑on experience inquiring and maintaining data on Mainframe screens – MUST HAVE
• Strong experience within Scaled Agile framework
• Strong understanding of Behavior Driven Development for writing user stories
• Strong experience using Jira and Confluence
• Strong testing and gap analysis

SOFT SKILLS

• Someone who has an engineering mindset
• Strong problem‑solving skills

NICE-TO-HAVE

• Microsoft 365 Copilot/Github Copilot experience
• Previous banking or Financial experience