Implementation Specialist, MetricsFirst

Jonas Club Software is an industry leading club-first management platform built exclusively for private and member-driven clubs and designed to be the single source of club truth. Used by thousands of clubs across five continents for more than 35 years, Jonas Club combines hospitality-grade performance with a global team of over 6,000 professionals focused on service, security and continuous improvement. It is engineered for hospitality operations, complies with SOC 2 and PCI requirements, and supports extensibility through APIs and partner integrations. Our unified, contextual activity timeline brings reservations, point-of-sale and food and beverage, billing and finance, events, member services and reporting into one secure platform that enables seamless interactions between members, staff and the broader club community.

Compensation & Role Details

Expected Salary Range: The expected base salary range for this role is between $65,000 to $75,000 CAD, depending on experience and qualifications.

Implementation Specialist

Jonas Club

Role Type

New Role

AI Disclosure

AI may be used during the hiring process.

POSITION

The Implementation Specialist leads new clients through the process of launching MetricsFirst, which is a leading analytics platform built specifically for private clubs. From kickoff to go‑live, you will guide customers through onboarding, ensure their data is accurate and meaningful, and help leadership teams unlock insights that improve their business. This is a highly client‑facing role that blends project management, data understanding, and relationship building. A background in accounting or finance is especially valuable, since many conversations center around financial reporting and performance metrics. However, deep technical expertise is not required. If you enjoy working with numbers, solving problems, and helping clients understand the story behind their data, this role will be a strong fit.

JOB RESPONSIBILITIES

• Manage new customer implementations from kickoff through launch.
• Serve as the primary point of contact for club leadership during onboarding.
• Establish clear timelines and guide clients step by step through the process.
• Work closely with club executives, accounting teams, and IT contacts to ensure a smooth and successful rollout.
• Integrate client data from Jonas Club Software systems into MetricsFirst dashboards.
• Configure and organize financial and operational data so it displays clearly and accurately.
• Review financial reports and reconcile numbers to ensure dashboards align with official statements.
• Partner with client IT teams and vendors to support system connections, with internal support as needed.
• Test dashboards before launch to confirm accuracy and clarity.
• Host engaging training sessions for senior management and executive teams.
• Teach clients how to navigate dashboards and interpret their data with confidence.
• Help leadership teams understand how analytics can support better decision making.
• Encourage adoption by demonstrating the practical value of data visibility.

JOB QUALIFICATIONS

• 2 to 5 years of experience in implementation, consulting, accounting, finance, analytics, or a client‑facing business role.
• Comfort working with financial reports and understanding how numbers connect.
• Strong communication skills and confidence presenting to leadership teams.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple projects and deadlines.
• A client‑focused mindset and a desire to build strong professional relationships.

Business Unit

Jonas Club

Scheduled Weekly Hours

37.5

Number of Openings Available

1

Worker Type

Regular

More About Jonas Software

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain. Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service. Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees. Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.