General Manager - HVAC Distribution

This is a full-time position offering a full benefits package, including extended health and dental coverage, vision care, paid vacation, RRSP matching, and additional perks and benefits.

TalentSphere Staffing Solutions is representing a well-established HVAC equipment distributor in the recruitment of a General Manager for its Kelowna branch operation and the Okanagan region

Candidates outside of the Kelowna area, interested in relocation are encouraged to apply. A relocation allowance would be paid for this position.

This is a senior leadership opportunity for an experienced HVAC or mechanical industry professional who is ready to take a broad view of the business and play a key role in its next stage of growth. The General Manager for their Kelowna operation will have significant influence across sales, operations, financial performance, customer relationships, and team development, while working with an established local team and customer base.

The successful candidate will combine commercial leadership with a hands-on approach, using their knowledge of the HVAC market to strengthen existing relationships, uncover new opportunities, improve business performance, and position the operation for continued success.

This role comes with a total compensation package in the $175,000–$200,000+ range, along with a comprehensive benefits package.

What You’ll Be Responsible For

Business & Financial Leadership

• Direct the overall performance of the Kelowna operation, with accountability for revenue, gross margin, expenses, and profitability.
• Manage the local P&L and use financial and operational data to guide business decisions.
• Establish clear business objectives and ensure performance remains aligned with company expectations.
• Review financial results, KPIs, and operating metrics regularly and identify areas requiring attention or improvement.
• Balance immediate business requirements with longer-term growth and profitability objectives.

Market Growth & Sales Leadership

• Build and execute a local growth strategy focused on increasing revenue, market penetration, customer retention, and profitability.
• Strengthen relationships with key HVAC contractors, engineers, consultants, suppliers, and other industry partners.
• Identify opportunities to expand the customer base and develop new sources of revenue.
• Support and guide the sales team in developing opportunities and converting them into long-term business.
• Maintain an active presence in the local market and remain closely connected to customer needs and industry activity.

Operations & Customer Experience

• Provide leadership across the day-to-day operation, ensuring the team delivers a consistently high level of service.
• Look for opportunities to improve workflow, productivity, inventory practices, and overall operating efficiency.
• Ensure operational priorities support both customer expectations and financial objectives.
• Partner with internal corporate resources to address challenges and implement improvements.
• Maintain a strong focus on safety, compliance, and company operating standards.

People Leadership

• Lead and develop a team across sales, operations, and customer service functions.
• Establish a culture built around accountability, collaboration, customer service, and performance.
• Coach team members and provide clear direction, feedback, and development opportunities.
• Participate in hiring and onboarding while working to attract and retain strong talent.
• Build a team environment where employees understand expectations and have the support required to succeed.

Business Planning & Strategy

• Develop annual operating plans and budgets for the local business.
• Convert broader organizational objectives into practical local strategies and initiatives.
• Stay informed on changes within the HVAC and mechanical markets, including customer requirements, competitive activity, and emerging opportunities.
• Regularly assess the operation's performance and adjust priorities based on market conditions and business results.
• Work closely with senior leadership to support broader organizational initiatives.

Customer & Industry Relationships

• Develop and maintain strong relationships with the operation's key accounts and strategic customers.
• Understand the local competitive landscape and maintain strong knowledge of the Kelowna and surrounding HVAC market.
• Represent the organization professionally within the local mechanical and HVAC community.
• Act as a senior point of contact for important customers, suppliers, and industry partners.
• Use existing market relationships and industry knowledge to identify opportunities for continued growth.

Qualifications

• 5+ years of progressive management or leadership experience, preferably within HVAC distribution, mechanical equipment, or a related industry.
• Strong knowledge of HVAC equipment, products, contractors, and distribution channels.
• Previous responsibility for P&L, budgeting, sales performance, and operating expenses.
• Demonstrated ability to grow a business, develop customer relationships, and improve profitability.
• Strong commercial and business development skills.
• Experience managing, coaching, and developing a team.
• Ability to interpret financial statements, KPIs, and other business metrics.
• Strong business judgment with the ability to make decisions across both operational and strategic priorities.
• Excellent communication, negotiation, and relationship-management abilities.
• Self-directed, organized, and comfortable working in a leadership role with significant autonomy.
• Proficiency with Microsoft Office.
• Post-secondary education in Business, Engineering, or a related field is considered an asset.
• HVAC industry experience is strongly preferred. Candidates from mechanical distribution, building materials, industrial distribution, or closely related sectors may also be considered.
• Valid driver's license and ability to travel locally as required.

What’s Being Offered

• Senior leadership position with responsibility for the overall Kelowna operation.
• Direct influence over sales growth, profitability, customer relationships, and team performance.
• Opportunity to lead an established business with an existing customer base and experienced team.
• Comprehensive benefits package including health, dental, vision, vacation, and RRSP matching.
• Opportunity to make a meaningful impact on the continued growth of an established HVAC business.

If this position is of interest to you, please hit "Easily Apply" to complete your application.