UX Designer Senior

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values -driven culture, international careers and the chance to shape the future of experience. The opportunity At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. We are proud of: The work we do and the innovation we drive Our values of share, care a nd dare A workplace culture that fosters creativity, diversity and autonomy Our borderless, global framework, which enables seamless collaboration The role Please note, we are only accepting applicants from the provinces of Ontario and Québec for this role. For Québec-based candidates, fluency in English is necessary because the position entails collaboration with teams based in the rest of Americas and occasionally in Europe. As an UX Designer Sr , you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 5+ YEARS of experience, a growth mindset and a drive to make a lasting impact. You will thrive in this role if you are: A curious problem solver who challenges the status quo A collaborator who values teamwork and knowledge-sharing Excited by the intersection of technology, creativity and data Experienced in Agile methodologies and consulting (a plus) Role responsibilities The Senior UX Designer is a key contributor within the Experience Design team, working closely with strategists, product owners, visual designers, creative directors, researchers, copywriters, developers, and client stakeholders. This role is suited to someone with 5+ years of experience who can independently own significant UX activities within a workstream, while collaborating with senior leads on larger or more complex initiatives. It is not a people-management role, but it does include supporting junior designers through feedback, collaboration, and best-practice sharing. The role operates across three core dimensions: Thinking, Interaction, and Storytelling. Thinking: Research & Validation Plan and conduct research and validation activities such as interviews, usability testing, heuristic reviews, and competitive analysis, to understand user behaviors, needs, and pain points. Synthesize insights into actionable UX recommendations. Advocate for user needs and support evidence-based decisions throughout the design process. Interactive: IA, Flows & Experience Design Translate user needs, business objectives, and technical constraints into user journeys, information architecture, screen flows, wireframes, and prototypes. Design interaction patterns that improve usability, accessibility, findability, and task completion, contributing to scalable design systems and UX frameworks. Collaborate with visual designers and developers to translate the UX direction clearly into design and implementation. Set foundations for a design system and help visual design document the interface to pixel-perfection. Storytelling: Narrative & Content Design Shape user-centered narratives and content hierarchies that align business goals, brand ambition, and user needs, translating research insights into compelling journeys and experience concepts. Contribute to UX writing and interface content where appropriate — navigation labels, calls to action, onboarding, microcopy, form guidance, and instructional content. Partner with copywriters, content strategists, brand teams, and creative disciplines to craft cohesive experiences that help users understand products, services, and value propositions. Leverage AI & Emerging Design Practices as part of the craft Apply and experiment with h ands-on experience using AI-enabled tools (such as Figma, ChatGPT, Claude, etc.) to support research synthesis, ideation, prototyping, content exploration, and documentation. You will critically evaluate AI-generated outputs and decide when they are useful, appropriate, and aligned with project needs. Approach the use of AI with balanc e, speed, quality, ethics, originality, and human judgment in design work. Explore emerging technologies and how they can improve UX practice. Collaboration & Delivery Partner with product, strategy, technology, and client stakeholders throughout the design process. Present UX rationale, concepts, and recommendations clearly and confidently. Participate in workshops, design critiques, and collaborative working sessions. Support junior designers through collaboration, feedback , and th e sharing of best practices . Maintain high standards of UX craft, documentation, presentation quality , and client engagement. Must have qualifications To be considered for this role, you must meet the following essential qualifications: 5+ years of experience in UX design, product design, experience design, service design, or related disciplines. A portfolio demonstrating strong end-to-end UX work across web, mobile, services, or complex digital products. Experience conducting research and translating insights into journeys, interactions, content structures, and design decisions. Strong understanding of information architecture, user flows, interaction design, prototyping, accessibility, and usability best practices. Ability to craft clear experience narratives through journey design, content hierarchy, and UX writing. Experience contributing to design systems, leveraging AI and libraries such as shadcn to accelerate and scale digital experiences. Experience collaborating with multidisciplinary teams across strategy, design, content, and technology. Excellent communication and presentation skills in English, with the ability to explain UX decisions to clients and internal teams. Proficiency with Figma and modern UX design, prototyping, and collaboration tools. Nice to have qualifications Experience designing for luxury hospitality, travel, aviation, financial services, retail, or premium consumer brands. Experience working with multicultural and distributed teams across regions and time zones. Experience in a consulting environment or working directly with cross-functional client teams. Familiarity with service design methods, including service blueprints, ecosystem maps, and cross-channel experience frameworks. Experience facilitating client workshops, design sprints, usability sessions, or co-creation activities. Familiarity with analytics, experimentation, content strategy, or behavioral insights in UX decision-making. What sets you apart You combine analytical thinking, interaction design, and storytelling to create experiences that are useful, usable, and meaningful. You can move confidently between research, journey design, and content, balancing user needs, business goals, and technical constraints while collaborating effectively with clients and multidisciplinary teams. If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. Commitment to reaching all kinds of people We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all. The benefits Valtech offers a comprehensive benefits package effective after three months of continuous service: A comprehensive insurance plan , where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage . Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program , as well as a complete mental health support program . A $500 Personal Spending Account , which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech. A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after a 24 months of service. Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year. Personal Technology Reimbursement – $30/month for every employee-offered on day 1. We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons—provided your weekly hours are completed. Your application process Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential. ⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses. We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. About Valtech Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. Are you ready to create what’s next? Join us.