Emergency DIspatcher (Casual)

Position Summary Under the direction of the Dispatch Supervisor the 911 Dispatcher is responsible for 911 call-taking, fire dispatch, Peace Officer Call taking and dispatch and afterhours communications services for Yellowhead County staff, partner municipalities and contracted clients. Position Responsibilities 911 Call-Taking Answer all 911 and related phone lines for multiple municipalities in a courteous and professional manner; Gather relevant information to determine the type and severity of the call; Reroute calls to the correct agencies; Fire Dispatch Dispatch appropriate firefighting resources based on call information; Prioritize multiple calls to allocate available resources; Monitor responder safety by radio; Dispatch additional resources as requested by incident commanders; Maintain logs and incident reports using provide methods; Maintain Computer Aided Dispatch (CAD) and Records Management System (RMS) data entry; Complete paperwork and documentation related to call center operations; Ensure the call center is kept in a clean and orderly manner; Perform administrative tasks as directed; Peace Officer Dispatch Signing in/out of Peace Officers for contracted clients; Regular safety checks on officers by radio; Taking complaint calls in a courteous and professional manner; Utilize a variety of programs for processing complaints and assigning to officers; Working Alone Monitoring Signing in/out of working alone employees for contracted clients; Regular safety checks on officers by radio; Emergency notification to supervisors if employees cannot be reached; Afterhours Call Center Afterhours emergency call management for contracted clients; Taking calls and relaying relevant information to on-call departments.