Business Systems Analyst

Within the Insurance Technology team, our Value Stream is modernizing advisor- and client-facing platforms and technologies to provide customers and business partners with more secure, dynamic and efficient applications. We are looking for a team member who is curious about emerging technologies, comfortable working with legacy systems and motivated to find creative solutions that contribute meaningfully to delivery.

As a highly motivated Business Systems Analyst, you will help guide updates to the microservices that support insurance or investment needs. You will communicate, coordinate and collaborate across teams to understand business goals, design solutions aligned with established practices, assess impacts to downstream and connected systems, and support end-to-end delivery. You will be part of a collaborative Agile team that values shared accountability and getting work done together.

Position Responsibilities:
Actively participate in all Agile ceremonies, review documentation and collaborate with stakeholders across the organization to understand objectives and clarify system needs and impacts.
Interpret high-level designs to support the creation of technical user stories and delivery estimates.
Use AI-enabled tools and practices to enhance requirements gathering, analysis, documentation and solution design, while validating outputs for accuracy, compliance and alignment with business objectives.
Break down designs into technical user stories and supporting documentation that guide engineering solutions and test automation toward clearly defined success criteria.
Organize and coordinate user stories and other engineering tasks to support incremental delivery.
Collaborate with product partners, analysts, engineers, architects and other team members to create and maintain the artifacts required for accurate, timely and reliable implementation, including user stories, test results and approvals.
Prioritize work across multiple concurrent deliverables for yourself and others.
Perform functional testing, identify defects and complete retesting to support successful implementation.
Partner with team members to analyze system defects and identify root causes.
Identify opportunities to improve system effectiveness and refine Agile processes to deliver changes more efficiently.
Build and maintain an organized repository of system documentation.

Required Qualifications:
5+ years of experience as a Business Systems Analyst, Technical Analyst or Software Engineer.
Detail-oriented approach with strong technical, analytical, conceptual, diagnostic and problem-solving skills.
Strong written and verbal communication, interpersonal and facilitation skills.
Ability to negotiate effectively when distinguishing business needs from preferences, balancing business direction and requirements with development cost and risk.
Strong planning and organizational skills, with the ability to self-manage and help coordinate delivery schedules across multiple parallel initiatives.
Interest in mentoring others in analysis, collaboration and organization, particularly using tools such as Jira and Confluence.

Preferred Qualifications:
Experience using AI-assisted analysis techniques for research, requirements discovery and documentation.
Demonstrated ability to learn new business processes, technologies and tools quickly.
Ability to apply analytical and decision-making skills to develop options and resolve problems in a variety of contexts.
Experience working within an Agile framework.

When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Referenced Salary Location
Toronto, Ontario
Working Arrangement

Hybrid
Salary range is expected to be between
$86,100.00 CAD - $136,100.00 CAD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.