UKG Support Senior Consultant - Operate

Job Type: Permanent
Work Model: Hybrid
Reference code: 131856
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Burlington, ON; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Moncton, NB; Ottawa, ON; Regina, SK; Saint John, NB; Saskatoon, SK; St. John's, NL; Vancouver, BC; Victoria, BC; Winnipeg, MB

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

Summary

Deloitte is actively seeking a highly motivated and experienced UKG Pro Workforce Management Support Consultant to join our Operate team. The ideal candidate will possess a deep understanding of UKG (Ultimate Kronos Group) solutions and demonstrates a strong ability to provide exceptional support and consultancy services to our clients. In particular, we are seeking a functional subject matter expert with hands on experience in UKG Pro Workforce Management (WFM)-specifically in Timekeeping and Advanced Scheduling-with demonstrated capability in configuring and supporting complex rules related to overtime, collective agreements, and other unionized workforce requirements.

What will your typical day look like?

In this role, you will provide expert support to clients utilizing UKG solutions by addressing and resolving technical issues, system errors, and user inquiries promptly and efficiently. You will perform regular system maintenance, updates, and configurations to ensure optimal performance and compliance with industry standards. Diagnosing and troubleshooting complex technical problems will be a key responsibility, requiring close collaboration with clients and internal teams to implement effective solutions. Additionally, you will conduct training sessions and develop documentation to educate clients on best practices, system functionalities, and new features. By identifying opportunities for process improvements and system enhancements, you will offer recommendations and assist clients with their implementation.

Working closely with cross-functional teams-including developers, project managers, and other consultants-you will deliver comprehensive support and consultancy services. You will also generate and analyze reports on system performance, user activity, and support metrics to provide valuable insights and recommendations to clients. Managing the day-to-day support requirements of clients' UKG managed services engagements, you will collaborate with clients to understand their business objectives, challenges, and technology needs, identifying areas where technology can drive improvements and efficiencies. Continuous monitoring and evaluation of implemented solutions will enable you to recommend updates, upgrades, or modifications to optimize performance as needed.

About the team

This is your opportunity to work in Operate at Deloitte. Operate services harness the latest technologies, talent, and capabilities from all over the world to deliver ongoing outcomes and client value. We do more than traditional business process outsourcing, beyond "keeping the lights on." We work shoulder-to-shoulder with clients and their customers, constantly adapting to the pace of change, to ideate, innovate, and embed continuous advantage at the heart of their operations.

Our team at Deloitte specializes in providing Application Managed Services for several Human Resource technologies. We work with major clients across Canada and internationally daily ensuring their HR and WFM platforms are operating efficiently and effectively. We have a proven track record of successfully solving complex challenges through effective leadership, communication, and collaboration. Our team is dedicated to fostering an environment which promotes innovation and professional growth allowing you to take charge of your career at Deloitte.

Enough about us, let's talk about you

You are someone with these required skills, experience & qualifications:

• Minimum of 5 years of experience in supporting and consulting on UKG solutions (formerly Kronos).
• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
• Proficiency in UKG software, including Workforce Central, Workforce Dimensions, and other related modules. Strong understanding of integrations, particularly BOOMI, and data analysis.
• Demonstrated hands on expertise with UKG Pro Workforce Management (WFM), including Timekeeping and Advanced Scheduling, with the ability to support and configure complex pay rules, work rules, forecasting, accruals, schedule optimization, and unionized workforce requirements.
• Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.
• Strong analytical and problem-solving abilities, with a keen attention to detail.
• Demonstrated ability to build and maintain strong client relationships, with a commitment to delivering high-quality service.

It would be great for you to have some of these nice to haves as well:

• Experience with specialized configurations such as call lists, averaging period overtime, and 24/7 rotation scheduling is highly beneficial and considered a strong asset.
• Relevant UKG Pro WFM certifications and badges are highly desirable.
• Experience supporting large, complex environments such as healthcare, public sector, or 24/7 operations is considered a strong asset.

Total Rewards

The salary range for this position is $92,000 - $138,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.
We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.
Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be
Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.
We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative .

We encourage you to connect with us at View email address on onjobcentre.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or View email address on onjobcentre.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.

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