Accounts Receivable Agent Adjustments

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you . The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

Description and Responsibilities

• Enter, update, and process credit / adjustments to invoice in the system
• Responsible for researching, resolving, and responding to customer inquiries and billing discrepancies in a timely and accurate manner
• The Adjustments Agent is expected to proactively identify and address issues, minimizing the number of credit requests that reach our generic inbox by providing effective solutions
• Ensure all approved credits and adjustments comply with company policies, Terms and Conditions, and internal controls
• Respond to internal and external inquiries related to invoice disputes, providing clear resolution and documentation
• Liaise with Sales, Customer Service, and Accounts Receivable teams to ensure alignment and accuracy in credit application.Coordinate with Sales representatives to clarify customer requests and ensure a seamless and professional customer experience
• Support internal and external audits by providing necessary documentation and explanations
• Prepare reports and dashboards related to credits issued, dispute trends, and aging of disputes or pending resolutions
• Identify areas of improvement in current processes and recommend solutions for greater efficiency and accuracy
• Ensure compliance with company procedures and regulatory standards
• Perform other duties as assigned.

Experience

• Minimum 2 years experience in accounts receivable, credit control, or related field.Knowledge of billing, contracts, claims, debit/credits, and all related areas
• Strong knowledge of accounting principles and financial systems (e.g., SAP, S4HANA)
• Proficient in Microsoft Office Suite, particularly Excel
• Keen problem-solving skills
• Ability to perform root cause analysis
• Excellent attention to detail and ability to maintain accuracy in a fast-paced environment
• Strong communication skills, both written and verbal, with the ability to interact professionally with customers and sales
• Ability to multitask, prioritize work effectively, and meet deadlines
• Logistic experience in Accounts Receivables is an asset.

Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS
Location: 530 - Corporate
Working Conditions: Office Environment  

Reports to: Team Lead Credit Adjustments 
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Purolator is an equal opportunity employer committed to diversity and inclusion . We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact View email address on careers.purolator.com . To apply, visit our Careers Page.

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at .