Member Service Representative

Member Service Representative

Branch Location:   Alberton, PE

At Provincial Credit Union, we’re more than a financial institution - we’re a people-first, purpose-driven organization, proudly recognized as one of   Canada’s Top 100 Employers for 2026 . We’re on a mission to provide trusted financial advice, education, and planning that empowers Islanders to thrive.

When you join us, you’ll become part of a supportive, innovative team that’s passionate about delivering exceptional member experiences and making a real impact in our communities. If you’re ready to   grow your career while helping others grow their financial future, we’d love to meet you.

What You’ll Do:

• Provide account services to members in a courteous and professional manner by receiving, processing and recording financial transactions.


• Inform members of new services and products that may be beneficial to them and direct them to other staff as appropriate.


• Maintain professional and technical knowledge of the position by completing training and development in all associated risk and cash management guidelines as provided.
  

What You Have:

Required Education and Experience

• High School Diploma


• Demonstrated experience and eagerness to provide superior customer service
  

Skills and Abilities

• Experience and eagerness to provide superior customer service. 


• Strong organizational skills and attention to detail with the ability to process information with high levels of accuracy.


• Professional manner and poise, and sensitivity in dealing with confidential information and materials.


• Excellent verbal and written communication skills.


• Intermediate proficiency required in Microsoft Suite and demonstrated ability to quickly adapt to new technologies.

Why You’ll Love It Here:

We believe our employees deserve the same outstanding care we give our members. That’s why we offer:

• A People-First Culture:   Join a supportive team that values collaboration, positivity, and community impact.


• Competitive Pay & Bonus Program:   Market-aligned salary plus the opportunity for annual bonuses.


• Comprehensive Benefits:   Health and dental coverage, sick time, and a Defined Contribution Pension Plan & Group Retirement Savings Plan with up to 9% employer contribution.


• Work-Life Balance:   Three weeks’ vacation to start, plus four personal days and two volunteer days each year.


• Career Growth:   Tuition reimbursement, training opportunities, and career progression pathways.


• Extra Perks:   Annual fitness and clothing allowance, reduced employee loan and mortgage rates, and no service fees on banking transactions.


• Salary Range: $45,870 - $50,967 .

Additional Information

• Bondability Requirement:   Candidates must be bondable under a fidelity bond policy (includes a criminal and credit check).


• Closing Date:   May 4th , 2026.

Diversity & Inclusion

At Provincial Credit Union, we’re committed to creating an inclusive and equitable workplace. We welcome applications from all qualified individuals, and accommodations are available throughout the recruitment process.