Account Director

• Love for cultivating high-trust, long-term relationships.
• Knack for inquiring, listening, and shaping conversations.
• Instinct to connect strategic dots and spot strategic opportunities.
• Conviction to create value by solving more, not selling first.
• Courage to lead money talks with equity, clarity, and integrity.

Scope: What this role entails.

Mission

Grow client relationships, account revenue, and agency reputation through deep trust, sharp acumen, and strong accountability.

Responsibilities

• Own the health of your accounts: relationships, revenue, and reputation.
• Own the P&L for your accounts: spot opportunities, forecast revenue, negotiate deals, manage budgets, protect margins, and optimize performance.
• Lead strategic planning and set clear direction for account growth.
• Be a trusted advisor to clients: guide discussions and decisions with context, insight, and foresight.
• Be a strategic partner to clients: proactively provide recommendations, account reports, and business reviews.
• Partner with Strategy and Creative leadership to translate client objectives into clear briefs, scopes, metrics, and outcomes.
• Collaborate with cross-functional teams to deliver impactful results and delightful experiences to clients.
• Protect clients and teams from misaligned expectations and engagements.
• Initiate and shape discussions, including difficult ones, with clients and teams to achieve win‑win outcomes.
• Set and exemplify high standards for account acumen and communication excellence.
• Report directly to VP of Client Success.
• Work in a hybrid environment, including travel to see international clients.

Rewards

• Salary range of $100K – $150K, based on capability, competency, and experience.
• Career support system with clear paths to growth and leadership.
• Higher autonomy with greater role effectiveness.
• Benefits package (family, health, wellness, dental, vision, prescription, etc).
• Paid time-off (holidays, vacation, sick and wellness days, etc).
• Warm office environment with designated desks and a fully stocked kitchen.
• And more to support the whole you.

Casting Criteria

Suitability: How to qualify for this role.

Show us your capability and sensibility.

Must-haves

• Competency and proficiency as outlined above.
• Minimum 8 years of experience in account management and/or client service within the creative, marketing, or advertising agencies.
• Minimum 3 years in an account leadership role.
• Proven experience managing P&L and growing complex or enterprise-level accounts.
• Outstanding communication skills (written, verbal, presentational, and interpersonal), including with senior stakeholders.
• Strong executive presence.
• Proficiency with CRM platforms (Salesforce, Hubspot, PipeDrive, or equivalent).
• Proficiency with Google Apps (Drive, Cals, Docs, Sheets, Slides, etc).

Nice-to-haves

• Experience in B2B enterprise marketing and communications.
• Experience working with global, distributed clients and teams.
• Experience mentoring and developing account teams for high performance.
• Sensibility to recognize creative excellence.
• A degree useful to this role (MBA, BBA, Marketing, Advertising, Communications, etc).