Head Concierge
$24 - $25 per hourCleantech Service Group
Join Our Team as Head Concierge!
We are seeking a dependable and professional Head Concierge to join our team at a building with 379 units based in Coquitlam, BC. In this dynamic role, you will provide exceptional customer service, respond to client needs, ensure smooth daily operations, and lead a team of five concierges.
Key duties & responsibilities:
Resident Service: Assist residents with various needs, such as package handling, key management, and information inquiries.
Security Oversight: Monitor and control access to the property, ensuring the safety and well-being of residents.
Vendor Coordination: Facilitate communication with service providers and contractors for maintenance or repairs within the property.
Event Planning: Organize and coordinate community events or gatherings to foster a sense of community among residents.
Administrative Support: Handle administrative tasks, such as managing reservations, maintaining records, and assisting with resident communications.
Emergency Response: Be prepared to respond to emergencies, alerting appropriate authorities and guiding residents in safety protocols.
Building Maintenance: Report and coordinate minor maintenance issues and liaise with property management for resolution.
Information Resource: Act as a knowledge resource for residents regarding local services, amenities, and community policies.
Communication Liaison: Facilitate effective communication between residents, property management, and other relevant parties.
Team Leadership: Supervise, train, and support a team of five concierges to ensure smooth shift operations and high service standards.
Requirements:
Flexibility, availability, and the ability to address requests promptly.
Proven experience in hospitality, customer service, or related fields.
Experience in a leadership role or managing concierge teams is preferred.
Ability to multitask and handle high-pressure situations.
Strong problem-solving and organizational skills.
Proficiency with basic computer applications (Microsoft Office, scheduling software, etc.)
Job Type: Full-time, Monday - Friday
Starting Date: ASAP
Shift Timings:
8-hour shift
Monday - Friday, 7:30 AM - 3:30 PM
Salary: $24.00 - $25.00 per hour
Experience:
Concierge / Head Concierge: 2–4 years (preferred)
Location: Coquitlam, BC
Why Work at Cleantech?Join a team that values your growth, rewards your hard work, and invests in your future. We offer competitive wages, comprehensive training, and a clear path for advancement. With a strong policy of promoting from within, Cleantech provides opportunities to grow into technical caretaker or leadership roles, creating a fulfilling and rewarding career.
Please apply with your resume — we'd love to hear from you!
$39 per hour
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