Director, Process and Project Management (PMO)

Our Story

At Service Inspired Restaurants we take great pride in our diverse portfolio of restaurants and believe a brave, bold and results-driven culture inspires and creates new opportunities for everyone. Our values and promises are not simply a dream, vision, or mission, but a way of life for every person that becomes or wants to become a member of our team.

Our goal is to be the first choice of our guests, team members, supplier partners, communities and investors by living our values and promises in everything we do. These values and promises describe how we conduct business, achieve our goal, and live our passion.

Our Brands

Jack Astor’s Bar and Grill

SCADDABUSH Italian Kitchen & Bar

Reds Wine Tavern

The Loose Moose and The Antler Room

Duke's Refresher + Bar

Abbey’s Bake House Muskoka

Be A Part of Our Story

Your potential is limitless and here’s our investment in you

• Competitive Pay
• Extended Health & Dental Benefits
• Accelerated Leadership Program
• Career Development and Mentorship
• Tuition Reimbursement Program
• Employee Assistance and Wellness Programs
• Team Member Meal Discounts
• Employee Referral Bonus Program
• Dining Discounts at all Locations
• RSP Matching

As Director, Process & Project Management (PMO), you will lead the design, standardization, and governance of core operational processes across the organization, while overseeing the enterprise Project Management Office (PMO). This role is responsible for driving disciplined execution of strategic initiatives, improving process consistency and scalability, and ensuring projects deliver measurable business outcomes.

You will operate at the intersection of strategy and execution, partnering with senior leaders to prioritize initiatives, structure delivery, and embed sustainable process improvements across all divisions.

Key Responsibilities

Process Design & Standardization

• Lead the identification, design, and standardization of key cross-functional operational processes to improve consistency, efficiency, and scalability.
• Partner with Concept, Regional, and Functional leaders to assess current-state processes and define future-state solutions.
• Establish governance frameworks to ensure process adherence, continuous refinement, and long-term sustainability.
• Serve as the enterprise owner and ambassador of core operational processes, ensuring alignment across brands and divisions.

PMO Leadership & Project Governance

• Lead and evolve the Project Management Office (PMO), establishing best-in-class project governance, prioritization, and execution standards.
• Oversee a portfolio of strategic and operational initiatives, ensuring delivery on time, on budget, and aligned to business objectives.
• Implement and maintain project management tools, reporting frameworks, and performance metrics to provide transparency and accountability.
• Define and manage intake, prioritization, and resource allocation processes for enterprise initiatives.
• Take ownership of select large-scale, cross-functional strategic projects.

Cross-Functional Delivery & Stakeholder Alignment

• Partner with senior leaders to translate business priorities into structured project plans with clear milestones, ownership, and success metrics.
• Act as a key liaison across functions to ensure alignment, remove barriers, and drive execution discipline.
• Support leaders in building business cases, including defining scope, benefits, risks, and ROI.
• Facilitate governance forums and executive updates, including monthly reporting to the Operating Committee.

Process Improvement & Execution Discipline

• Lead structured process improvement initiatives using data, root cause analysis, and practical implementation approaches.
• Drive the planning and execution of Kaizen events and focused improvement projects.
• Establish standard toolkits, methodologies, and templates for process improvement and project delivery.

Team Leadership & Capability Building

• Build, lead, and develop a team of subject matter experts in process design, project management, and implementation support.
• Coach leaders and operators on process adoption, project execution, and change management practices.
• Partner with Learning & Development to ensure processes and tools are supported by clear, practical, field-ready training resources.

Communication & Change Enablement

• Communicate clearly and effectively at all levels of the organization, ensuring alignment on priorities, progress, and outcomes.
• Drive clarity, structure, and accountability in how initiatives are communicated, executed, and sustained.

Brand & Initiative Support

• Support brand development and new program launches by ensuring operational processes are clearly defined, scalable, and executable in the field.

Certifications

• Project Management certification from PMI (PMP or PgMP) required.
• Lean Six Sigma Black Belt certification strongly preferred.

Core Competencies

• Project & Portfolio Leadership Strong ability to structure, prioritize, and deliver complex initiatives across multiple stakeholders.
• Process Orientation Deep capability in designing practical, scalable processes and driving adoption.
• Stakeholder Influence Ability to engage and align senior leaders and field operators.
• Execution Discipline Focused on outcomes, accountability, and measurable results.
• Communication Clear, structured, and concise communicator across all organizational levels.
• Agility Able to manage competing priorities in a fast-paced, evolving environment.

Additional Requirements

• Willingness to travel across the GTA and restaurant locations as required.
• Flexible schedule, including evenings and weekends, based on project and operational needs.
• Bachelor’s degree in Business, Operations, Project Management, or related field (or equivalent experience). Master's degree preferred.
• 7-10+ years of progressive experience in project management, PMO leadership, and/or process improvement.
• Experience in multi-unit hospitality, restaurant, or retail operations strongly preferred.
• Proven track record of leading cross-functional projects and implementing standardized processes at scale.
• Strong knowledge of project management methodologies, tools, and portfolio governance practices.
• Demonstrated experience leading or operating within a PMO structure.

Service Inspired Restaurants is committed to fair and equitable recruiting practices in accordance with the Accessibility for Ontarians with Disability Act (AODA). Persons with disabilities are encouraged to come forward at any stage of the recruitment process to request accommodations, if needed. Members of our team will consult and create processes that provide individuals with disabilities the best possible recruitment experience.

CAD $118,300.00/Yr.

CAD $140,500.00/Yr.