Service Owner
Part-time
Upstaff
Job Description (JD)
Position: Service Owner (Part-Time)
Client: Government of Alberta (GoA) – Service Alberta and Red Tape Reduction
Location: Edmonton, Alberta (Hybrid)
Duration: Contract (Extension possible up to 36 months)
Hours: 20 Hours/Week (Part-Time)
Position Overview
The Government of Alberta is seeking an experienced Service Owner to oversee and improve government service delivery. This role combines service management, vendor management, contract administration, procurement, compliance oversight, and Agile service delivery.
The Service Owner will work directly with business stakeholders, vendors, and delivery teams to ensure services are aligned with government policies, security standards, compliance requirements, and user needs. The successful candidate will be responsible for managing service performance, contracts, RFPs, vendor relationships, and continuous improvement initiatives.
Requirements
Key Responsibilities
Service Delivery & Governance
- Own the full lifecycle of service delivery.
- Define service vision, priorities, and desired outcomes.
- Ensure alignment with government policies, security requirements, and user needs.
- Identify risks, constraints, and improvement opportunities.
- Lead continuous service improvement and optimization initiatives.
Contract & Vendor Management
- Manage the complete lifecycle of contracts and Statements of Work (SOWs), including:
- Amendments
- Renewals
- Extensions
- Expirations
- Amendments
- Oversee multiple vendors and ensure delivery commitments are met.
- Track vendor performance and enforce corrective actions when necessary.
- Identify cost-saving opportunities and maximize vendor value.
Procurement & RFP Management
- Lead end-to-end procurement and RFP processes:
- Requirements gathering
- Stakeholder engagement
- Evaluation of proposals
- Contract award
- Vendor onboarding and transition
- Requirements gathering
Financial Management
- Review and validate vendor invoices against contract terms.
- Process and manage payments through SAP/1GX or similar ERP systems.
- Monitor contract expenditures and vendor billing.
Compliance & Audit Support
- Support PCI compliance oversight and reporting.
- Coordinate audit activities and remediation efforts.
- Work with vendors and business units to address compliance gaps.
- Ensure services meet security and regulatory requirements.
Agile Service Management
- Work within Agile and DevOps environments.
- Prioritize service backlogs and delivery activities.
- Use performance metrics and user feedback to improve services.
- Participate in planning, documentation, decision-making, and delivery activities.
Mandatory Requirements
Contract & Vendor Management
- 7+ years of experience managing the full lifecycle of contracts and Statements of Work (SOWs), including amendments, renewals, extensions, and expirations.
- 7+ years of experience managing vendor relationships, contract deliverables, performance monitoring, and service levels.
Financial Administration
- 4+ years of experience reviewing vendor invoices and processing payments using SAP, 1GX, Oracle, or similar ERP systems.
Service Improvement
- 7+ years of experience using performance metrics, operational data, and user feedback to drive service improvements and business decisions.
Conflict of Interest
- Must provide Conflict of Interest Attestation.
Preferred Qualifications
Government Experience
- 10+ years of experience working within the Government of Alberta or a similarly large and complex organization.
Procurement & RFP Experience
- 7+ years leading end-to-end RFP processes, including:
- Requirements gathering
- Proposal evaluation
- Contract award
- Vendor transition
- Requirements gathering
Agile Service Delivery
- 7+ years managing end-to-end service delivery in Agile environments.
- Experience with prioritization, risk management, and continuous improvement practices.
Compliance Experience
- 1+ year supporting or leading PCI compliance initiatives.
- Experience with compliance reporting, audits, remediation tracking, and risk management.
Audit & Remediation
- 7+ years working with business stakeholders and vendors to define audit requirements and implement remediation plans.
Work Arrangement
- Hybrid work model.
- Primarily remote work.
- Occasional onsite meetings in Edmonton.
- Work must be performed within Alberta.
- Only candidates located in Edmonton, Alberta will be considered.
Additional Requirements
- Criminal Record Check required.
- Must complete Government of Alberta mandatory training:
- FOIP (Freedom of Information and Protection of Privacy)
- Cybersecurity/Security Awareness
- Information Management
- Respect in the Workplace
- FOIP (Freedom of Information and Protection of Privacy)
Vacancy posted 6 hours ago
Similar jobs that could be interesting for youBased on the Service Owner in Edmonton, AB vacancy
- ...expanding to key cities around the world. We are looking for a License Owner to open and operate the Stranger Soccer business in Edmonton.... ...A business background, ideally in management and customer service An entrepreneurial background or spirit A commitment to owning...SuggestedFreelanceLocal area
- ...TF Truckload & Logistics (TFTL) is a full-service truckload carrier, uniquely positioned to deliver best-in-class value through our extensive... ..., and our communities. We are currently seeking experienced Owner Operators to run across Canada hauling flatdeck and dry van...SuggestedFlexible hoursNight shiftDay shift
- ...Love Football (Soccer)? Love Business? Stranger Soccer is rolling out to key cities globally, and we’re seeking a License Owner / Operator to launch and operate the Stranger Soccer brand in Edmonton. This isn’t your regular management role — it’s truly built for someone who...SuggestedPart timeLocal area
- ...about football (soccer) and entrepreneurship? Stranger Soccer is expanding into key cities worldwide, and we are looking for a License Owner to establish and run the Stranger Soccer business in Edmonton. This is not a traditional role — it is a business opportunity...SuggestedFreelanceLocal areaWorldwide
- ...A local uniform and law enforcement equipment provider servicing government and private industries is seeking a Bi-lingual Customer Service Representative. Reporting to the Operations Manager, the ideal candidate is an energetic outgoing individual who is an exceptionally...SuggestedRemplacementWork at officeLocal area
- ...specializes in flat deck, heavy haul & over-dimensional freight service throughout North America. From full truckload to less-than-truckload... ...is growing and currently looking to recruit experienced class 1 Owner Operators for triaxle/tandem flat deck work. You can be located...Full time
- ...SERVICE PLUMBER / HVAC-R TECHNICIAN | EDMONTON & SURROUNDING AREA At Total Plumbing & Heating, we believe quality work starts with people who care. As we continue to grow, we're looking for Service Plumbing and HVAC/R Technicians who want more than just another job....Long term contract
- ...Job Title: Agile Product Owner Location: Edmonton, AB Note: Prior experience in BFSI, Public Sector, or Healthcare is... ...staffing firms providing technology, professional, and consulting services across multiple industries. We offer competitive compensation and...
- ...customer's experience first T-Lane provides a full complement of services including truck, jack and slide, and specialized industrial... ...equipment. T-Lane Transportation is looking for experienced Owner Operator to join their team TODAY !! Can be based in Abbotsford...Full time
- ...pipe, handling and offloading of pipe at our rail spur to providing a hot shot service for all our customers. Winalta Transport based in Acheson, Alberta is looking for an experienced off road Owner Operator that has a Severe Duty (SD) tractor. APPLY TODAY..... What We...Full time
- ...United States and Canada. An emphasis on providing knowledgeable service through strong managerial leadership and offering an expansive field... ...such growth possible. Westfreight Systems is looking to hire an Owner Operator interested in running the US lanes. Must have either a...Full time
$40k - $45k per year
...members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service. We offer a fun, fast-paced and dynamic workplace. We work as a team,...Full timeWork at office- ...Job Description The Catering Services Worker supports the event operations team in running successful catering orders and events within the location. The Catering Services Worker supports and carries out event set up, transporting equipment, food, or other supplies to the...
- ...Job Responsibility: Join us as a Service Team Associate We're looking for friendly team players to create a warm environment for our guests and provide great service for our guests. Thrive in a safe and supportive work environment with team members who become friends....Full timeTemporary workLocal areaFlexible hours
$15.75 per hour
...Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance? We...Work at officeLocal areaRemote workWork from homeShift workNight shiftWeekend workDay shiftAfternoon shift1 day per week$31.5 per hour
...time, in accordance with applicable law. This job posting is for an existing vacancy. Primary Function: The Sales & Service Representative (SSR) is responsible for the end-to-end delivery of Integrated Customer Solutions (ICS) at assigned customer sites....Hourly payFor contractorsWorldwideFlexible hours- ...Job Description As a Food Service Worker, you’ll assist with food prep, portioning meals, and serving our loyal customers. With guidance from your manager, you’ll learn on the job and make great connections with the people we serve. We’re looking for team players who are...Immediate start
- ...Job Description As a Food Service Worker, you’ll assist with food prep, portioning meals, and serving our loyal customers. With guidance from your manager, you’ll learn on the job and make great connections with the people we serve. We’re looking for team players who are...Immediate startShift work
- ...What To Expect Tesla Motors is looking for a Service Assistant to work on one of the most progressive vehicles in the world. We are seeking professional customer service experience and excellent verbal and written communication skills. If you are interested in contributing...
$80k - $150k per year
...Hours * Competitive Wages * Living Allowances (where applicable) * Safety Gear Reimbursements * RSP Program * On the Job Training * Service Recognition * Scholarship Programs * Employee and Family Assistance Programs * Comprehensive Benefits Program and more! We Currently...Permanent employmentFull timeLocal area$25 - $38 per hour
...manufacturer's specifications Estimate parts and labour cost to perform vehicle maintenance and repairs Perform scheduled maintenance service Test and adjust units to specifications Advise customers on work performed and future repair requirements Complete reports...Permanent employmentFull timeApprenticeshipRemote work$17 per hour
...Who we are At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity,...- ...Job Responsibility: Description: The Food Services Attendant I portions, packages and/or serves food items according to menu, diet protocol, portion control and temperature standards within an acute care or continuing care setting. The position is also responsible for cleaning...Full timeCasual workShift workWeekend workAfternoon shift
$50k - $60k per year
...Train for Skill. WHO WE ARE For over 40 years, Western Dispatch has been a leader in express courier and freight distribution services across Greater Edmonton and Alberta. We're known for delivering on time, every time with service windows as tight as 45 minutes....Permanent employmentFull timeWork at officeMonday to fridayFlexible hoursShift work$15 - $16 per hour
...Job Responsibility: Guest Service Agent Ramada by Wyndham Edmonton South About Us: At Ramada by Wyndham Edmonton South , our commitment goes beyond just providing rooms; it is about creating memorable experiences for every guest. Our dedication to exceptional service...Hourly payFull timePart timeMonday to fridayFlexible hoursShift workNight shiftDay shiftAfternoon shift- ...and prepare reports or case histories Administrative and office activities Appraise clients' needs or eligibility for specific services Implement life skills workshops Assess client's relevant skill strengths and development needs Develop, co-ordinate and implement...Permanent employmentFull timeWork at office
$36 per hour
...of records in processing requests under government access to information and privacy legislation Co-ordinate and plan for office services such as accommodation, relocation, equipment, supplies, forms, disposal of assets, parking, maintenance and security services Assist...Permanent employmentFull timeWork at officeRemote workRelocation$16 per hour
...A&W in Bonnie Doon Mall is seeking full-time, permanent, Food Service Supervisors, to start immediately .( #167 8330 - 82 Ave, Edmonton, AB T5C 4E3) Wage: $16 per hour Hours Per Week: 32 Positions: 1 Language: English Education: Secondary School Certificate or...Hourly payPermanent employmentFull timeImmediate startShift workDay shiftAfternoon shift$21 - $23 per hour
...real relief, and a real second chance. Our vision? A path to a better tomorrow — starting today. A day in the life of a Financial Service Representative : Build strong relationship by welcoming and engaging customers in person, over the phone, and by email. Demonstrate...Full timeStart today$16 per hour
...Food Service Supervisor/Shift Manager A&W – Riverbend, AB Riverbend Burgers Ltd. Location: 470 Riverbend Square, Edmonton, AB A&W in Riverbend is seeking reliable, experienced Food Service Supervisors to join our leadership team in a full-time, permanent role...Hourly payLong term contractPermanent employmentFull timeImmediate startFlexible hoursShift workDay shiftAfternoon shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Owner. Be the first to apply!
