Collections & Compliance Associate

At York Property Management, We’re Committed To Creating a Workplace Where Employees Thrive. From Fostering Collaboration To Celebrating Successes, We’re Here To Support You Every Step Of The Way With

• Supportive Team Culture: Work with a welcoming and inclusive team that values your contributions.
• Career Development Opportunities: Advance your career with opportunities for growth, mentorship, and leadership.
• Employee Recognition Program: Your hard work and loyalty does not go unnoticed with our peer recognition program.

Collections & Compliance Associate

Reporting to the General Counsel, the Collections and Compliance Associate is responsible for managing rent collections, enforcing lease compliance and supporting the legal process for rental arrears and evictions across the designated region.

The ideal candidate already has their Paralegal license (or working towards) and some experience with the Landlord and Tenant Board.

This position is a full time permanent, onsite position.

Primary Responsibilities

Rent Collection

• Post rent payments made in person or electronically to resident’s account ledger
• Speak with residents about rental arrears
• Prepare and have reminders regarding arrears delivered
• Correspond with Managers of Resident Experience (MREs) as required
• Correspond with Social service agencies as required

Legal Process

• Process Tribunal Forms
• Attend Tribunal hearings
• File documents with the Landlord and Tenant Board

Compliance of Lease Agreement

• Ensure residents are following guidelines outlined in the tenancy agreement
• Collaborate with MREs, Property Administrators and Community Manager
• Draft compliance letters

Resident Relations

• Attend to resident issues and disputes as they arise
• Update property management software with resident information in notes, documents and ledger

Administration

• Maintain paper and electronic files
• Maintain notes for Resident accounts on Propertyware
• Other duties as assigned

Skills And Qualifications

• 1+ years of experience working in collections or property management is an asset
• Paralegal license or actively working towards obtaining license
• Knowledge of the Residential Tenancies Act and Landlord Tenant Board
• Public speaking skills and experience
• Computer proficiency and the ability to learn property management software
• Verbal and written communication skills and the ability to produce accurate documentation
• Ability to remain calm in stressful situations and to maintain a high level of confidentiality

York Property Management (YPM) manages 4,500+ residential apartment suites in Southwestern Ontario. YPM offers a variety of different layouts of suites which accommodate a diverse demographic of young couples, families, students and retirees. The company employs 130+ individuals working at the corporate office, on site, or at various properties managed by YPM.

Our Mission at York Property Management is to work together in a safe, respectful, and friendly environment with effective communication to provide our residents quality service and a comfortable and positive living experience while being environmentally conscious.

Our Vision is to create and maintain rental properties that all of our residents are proud to call home.

York Property Management is committed to providing a safe, healthy and inclusive work environment. We welcome applications from people with disabilities and diverse backgrounds, identities and cultures. Accommodations are available throughout the application and interview process upon request.

Successful candidates, as a condition of job offer, would be required to provide a satisfactory criminal record check. A benefits package will be offered at 3 months of employment.

This posting is for an existing vacancy. We appreciate all applications. However, only those selected for an interview will be contacted.