Customer Success Manager
$70k per yearCivalgo
English Version will follow
Rejoins l'Aventure Civalgo : Postule au Poste de Customer Success Manage r !
Es-tu le type de personne qui adore construire des relations solides et aider les autres à réussir ? Passionné(e) par le service client, la collaboration et l'amélioration continue ? Si oui, alors ce poste est peut-être ta prochaine grande opportunité ! Sinon, ce poste ne sera probablement pas pour toi .
Chez Civalgo, nous valorisons l’autonomie, l’apprentissage perpétuel et l’engagement dans des projets avec un véritable impact. Si tu partages ces valeurs, nous te promettons un environnement où ton opinion compte vraiment.
Qui sommes-nous ?
Civalgo est une startup fondée en 2017 à Montréal, avec une mission ambitieuse : réinventer le monde de la construction .
Notre plateforme technologique connecte la planification des projets, le suivi des performances, et l'analyse avancée pour des opérations plus fluides et efficaces.
Nous sommes une équipe soudée, orientée vers les résultats et la créativité, où nous équilibrons plaisir et impact chaque jour.
Ton rôle : Customer Success Manager
En tant que Customer Success Manager, tu seras le champion de nos clients. Ton objectif sera de leur garantir une utilisation optimale de nos solutions , tout en anticipant leurs besoins et en leur fournissant une expérience exceptionnelle.
Tes missions :
✨ Onboarding Client : Guider les nouveaux clients pour une adoption facile et efficace de notre plateforme.
Suivi Proactif : Identifier les besoins et prévenir les éventuels obstacles.
Support et Formation : Répondre aux questions clients, proposer des formations et les aider à maximiser la valeur de nos outils.
Ambassadeur Client : Transformer nos clients en véritables ambassadeurs de la marque, générateurs de recommandations.
Analyse et Optimisation : Collecter les retours clients pour améliorer continuellement nos solutions.
Tes responsabilités clés :
- Suivi des KPI Client : Maîtriser les données clients pour garantir leur succès à long terme.
- Coordination Interne : Collaborer avec nos équipes Produit, Sales et Support pour assurer une expérience fluide.
- Upsell Intelligent : Identifier des opportunités pour aider nos clients à croître avec nos solutions.
Ce que nous recherchons chez toi : Ton profil :
Expérience :
- Minimum 3 à 5 ans dans un rôle Customer Success ou relation client.
- Une expérience dans le SaaS est indispensable ️.
- Des connaissances en construction ? Atout bonus .
Compétences techniques :
- Expertise en gestion CRM (HubSpot si possible).
- Capacité à analyser des données client pour fournir des recommandations stratégiques.
- À l’aise pour communiquer avec différents niveaux hiérarchiques, des utilisateurs aux décideurs.
Soft skills :
- Empathie : Tu comprends parfaitement les défis des clients.
- Autonomie : Tu prends des initiatives pour créer de la valeur.
- Orientation Résultat : Tu trouves des solutions efficaces, même sous pression.
Pourquoi travailler avec nous ? Nos avantages :
️ Congés généreux : Vacances annuelles + pause pour les fêtes.
Salaire motivant : 70 000 $ de base + bonus liés à la satisfaction client.
Team building : Activités inspirantes toutes les 8 semaines.
Indemnités de déplacement : Frais couverts pour Montréal et régions environnantes, avec un supplément pour les déplacements exceptionnels.
Modèle hybride : Télétravail avec un jour/semaine en bureau.
Bureaux à Montréal : Un espace de travail moderne et collaboratif.
Matériel Apple : Du performant et esthétique, jusque dans tes outils de travail.
Développement personnel : Formation continue pour te faire grandir.
Esprit d’équipe : Une ambiance bienveillante avec des collègues talentueux.
Prêt(e) à rejoindre l’aventure Civalgo ?
Postule maintenant et viens transformer l’expérience client avec nous !
English version
Join the Civalgo Adventure: Apply for the Customer Success Manager Position !
Are you the kind of person who loves building meaningful relationships and helping others succeed? Passionate about customer service, teamwork, and continuous improvement? If yes, this role might be your next big opportunity! If not, this position is probably not for you .
At Civalgo, we value independence, perpetual learning, and a strong commitment to projects that make a real impact. If these values resonate with you, we promise an environment where your voice truly matters.
Who Are We?
Civalgo is a startup founded in 2017 in Montreal, with an ambitious mission to reinvent the construction industry .
Our tech platform connects project planning, performance tracking, and advanced analytics for smoother, more efficient operations.
We’re a close-knit, creative, results-driven team that balances fun and purpose every day.
Your Role : Customer Success Manager
As a Customer Success Manager, you will be our client champion. Your mission is to ensure they achieve the full potential of our solutions while anticipating their needs and delivering an exceptional experience.
Your Missions :
✨ Client Onboarding : Guide new clients for smooth and effective platform adoption.
Proactive Monitoring : Identify needs and address potential obstacles.
Support and Training : Answer client questions, deliver training, and help them maximize the value of our tools.
Client Advocacy : Turn our clients into brand ambassadors and referral sources.
Feedback Analysis : Collect insights to improve our solutions continually.
Your Key Responsibilities :
- Client KPI Tracking : Master client data to ensure long-term success.
- Internal Collaboration : Work closely with Product, Sales, and Support teams for seamless experiences.
- Smart Upselling : Identify opportunities for clients to grow with our solutions.
What We’re Looking for in You : Your Profile :
Experience :
- 3 to 5 years in a Customer Success or client-facing role.
- SaaS experience is essential ️.
- Knowledge of the construction industry? Bonus star awarded.
Technical Skills :
- CRM expertise (preferably HubSpot).
- Ability to analyze customer data and offer strategic recommendations.
- Comfortable communicating with all levels, from end-users to decision-makers.
Soft Skills :
- Empathy : You excel at understanding client challenges.
- Autonomy : You take initiatives to create value.
- Result-Oriented : You deliver effective solutions, even under pressure.
Why Work With Us? Our Perks :
️ Generous Vacation : Annual leave + holiday break.
Competitive Salary : $70,000 base + performance bonuses tied to client satisfaction.
Team Bonding : Fun activities every 8 weeks.
Travel Allowance : Covered travel in Montreal and nearby regions, with stipends for occasional travel.
Hybrid Model : Work remotely with one in-office day per week.
Montreal Office : A modern, collaborative workspace.
Apple Equipment : Sleek, high-performing tools for your daily work.
Personal Growth : Continuous training for your development.
Team Spirit : A supportive atmosphere with inspiring colleagues.
Are You Ready to Join the Civalgo Adventure?
Apply now and help us elevate the customer experience to the next level!
- ...automated importing capability. PocketHealth is a unified image management solution for over 800 hospitals and clinics across North... ...motivated and deeply curious individual to help build our dynamic Customer Success team. Our dream Customer Success Manager loves a dynamic...SuggestedRemote jobFull timeLocal areaWork from home2 days per week
- ...infrastructure, and helping our global neighbors in times of need — we are investing to build a better future. Role Summary: The Customer Success Manager (CSM) is responsible for retaining, growing, and optimizing corporate travel programs across a portfolio of clients. This...SuggestedFull timeInternshipLocal area
$90k - $120k per year
...delivering an AI operating system for North America’s best insurance agencies and brokerages. About the Role: The Customer Success Manager at Quandri is a high-impact, customer-facing role responsible for owning a portfolio of mid-market insurance brokerage accounts...SuggestedLong term contractFull timeWork at officeRelocation- ...a lot of responsibility and the opportunity to play a critical role in building out the team and defining our culture. As a Customer Success Manager, you will help Secureframe maintain a stellar user community and have our customers be product advocates. This position...SuggestedFull timeInternshipRemote work
- ...automation tools, ad platforms and data warehouse to show the ideal customer journey. HockeyStack customers use this data to measure channel... ...technical questions from Pre-sales to Post-sales Project manage onboarding, implementation, renewal, upsell, and training. Work...SuggestedFull timeWork at office
$50k - $60k per year
...to strengthen long-term resilience . Trusted by 550+ global customers—including Fortune 500 companies and U.S. government agencies... ...provider to the federal government. Enterprise Customer Success Manager Location: Vancouver BC Canada Work Environment: Hybrid...Long term contractFull timeContract workWork at officeWork from homeFlexible hours$125k - $135k per year
...cash flow — and we're growing fast. Our success is driven by a commitment to innovation, excellence, and delivering an amazing customer experience from sales to support and all... ...the Role We're looking for a hands-on Manager of Customer Success to lead our growing post...Long term contractFull timeInternshipWork at officeLocal area$65k - $95k per year
...should you choose to accept it: Driving success and retention: With a consultative approach... ...to meet business objectives Onboard new customers by facilitating demos and training around the product. Actively monitor customer engagement. Regularly review data and analysis...Full timeFreelanceRemote work$70k - $85k per year
...bolstering advertising and sponsorship engagements. By enhancing customer retention and loyalty, Fobi sets the stage for transformative... ...Overview: Working with the VP of Marketing, the Customer Success Manager (CSM) is responsible for building strong relationships with our...Full timeInternshipWork at office$75k - $90k per year
...Our Customer Success Managers own a mixed portfolio of customers and are responsible for helping those customers realize meaningful value from their... ...connect their goals to measurable outcomes. You will manage a book of named accounts while also contributing to scaled customer...Long term contractFull timeInternshipWork at officeRemote workFlexible hours$70k - $80k per year
...small but mighty team transforming how businesses manage vehicle reimbursement — replacing outdated... ...the work that matters most to them. At Cardata, customers are at the center of everything we do. Our Customer Success team is both the foundation of our strong retention...Remote jobLong term contractFull timeInternshipFlexible hours- ...on the competitive moves and emerging advertising trends impacting their business. About the Role We are looking for a Customer Success Manager who understands the value of nurturing customer relationships of complex multi-layer relationships. You will be responsible for...Remote jobFull time
- ...We’re seeking a driven and detail-oriented Customer Success Manager to own and lead Enterprise customer relationships with confidence and creativity. In this role, you’ll take charge of roughly 20 accounts, ensuring every detail is managed and every interaction delivers...Full timeInternshipFlexible hours
- ...the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We... ...We are currently seeking a talented and motivated Customer Success Manager to join our team. Job Summary As a...Full timeImmediate start
$76.5k - $99.5k per year
...technology. Auvik’s network management software helps IT teams by automating... ...working hard to drive success, both for the company and the... ...want to work with a product customers love. People rave about what... ...: Wow our customers. As a Customer Success Manager at Auvik, you...Long term contractFull timeLocal areaImmediate startRemote workWork from homeFlexible hours$2500 - $3500 per month
...Customer Success Manager (CSM) – Remote Location: 100% Remote (Eastern Time Zone) Salary: $2,500–$3,500 per month, based on experience Employment Type: Full-Time Key Responsibilities Onboard new clients following the sales process and introduce them to our services...Remote jobFull timeFor contractorsFlexible hours- ...Customer Success Manager (Bilingual), Sage Intacct Full Time / Permanent Location: QC, NB Are you passionate about cutting-edge technology and ready to make your mark? Are you motivated to shape the future of thriving businesses through innovative solutions? If so, we...Permanent employmentFull timeFlexible hours
- ...ABOUT THE ROLE We are looking for an ambitious and energetic Customer Success Manager to become a founding member of our global success team. This role will be responsible for driving retention of our customers and will focus on deepening the relationships with them,...Full timeLocal area
- ...FLiiP is revolutionizing fitness business management through our all-in-one SaaS platform. As... ...solutions that streamline operations and improve customer management. We're part of the Google for... ...We're seeking a proactive Customer Success Manager to drive customer retention,...Full timeInternshipRemote workFlexible hours
- ...Description BusPlanner is hiring a Customer Success Manager to manage and grow relationships with school districts across Canada. This is a hybrid role that combines account growth and customer support, ideal for someone who is proactive, highly energetic, relationship-focused...Full time
$50k - $75k per year
...market software businesses. We focus on specialized industries where expertise creates lasting advantages. The Opportunity: Customer Success Manager Marea is looking for a Customer Success Manager to own the customer experience after implementation. This is an...Remote jobLong term contractFull timeInternship- ...About Cority Cority helps customers see and prevent risks across their... ...them across environmental management, employee health, safety, quality... .... You will drive the success of our customers. This position works alongside other Customer Success Team members and reports...Long term contractFull timeRemote workWorldwideHome office
- ...encourage our employees to create their own success story in this high performance... ...Location: Vancouver, Canada Department: Customer Success Job Description We are looking... ...internationally-minded Customer Success Manager with an interest in technology, to manage...Full timeWork at officeRemote workHome officeLong distanceFlexible hours
- ...impact, and help shape products used by millions, this is your place. Let's build what's next, together. About the Role The Customer Success Manager role plays a key role in driving strategic customer success initiatives. Responsible for fostering long-term relationships,...Remote jobLong term contractFull timeContract workInternshipWork from homeFlexible hours
$75k - $90k per year
...collaboration culture, empowering our teams to achieve success together. About you and this role Customer Success Managers (CSMs) own the outcome of customer success for a... ...relationships. What you’ll do Manage the success of their assigned accounts, ensuring...Permanent employmentFull timeWorldwide$60k - $70k per year
...the one you applied for. Why you shouldn't work here – Radical Transparency from our CEO About the Role As a Customer Success Manager , you’ll be the trusted partner helping creators, coaches, and sellers extract real value from our AI-powered CRM. You’ll...Full timeRemote work- ...company on a mission to revolutionize how businesses manage payments. We help accounting firms and their... ...innovation, collaboration, and empowering our customers to succeed. The Role We are looking for a Customer Success Manager (CSM) to join our Sales team and play a...Full timeRemote work
- ...reservations, processes payments, and delivers 24/7 customer support, all without human intervention.... ...platform integrates directly with rental management systems, giving operators instant call... ...They are hiring a Customer Success Manager to own onboarding, adoption, and...Long term contractFull timeContract workInternshipImmediate start
- ...its total funding to more than $80 million. *This is an existing vacancy ABOUT THE ROLE We’re seeking a proactive Customer Success Manager (CSM) to drive success for our mid-market and enterprise clients. The ideal candidate is experienced in SaaS customer success...Full timeContract workFlexible hours
- ...Customer Solution Owner Jeppesen ForeFlight – Montreal Downtown... ...reporting to the Implementation Manager. In this role, you will own... ...lifecycle by ensuring customers successfully adopt and maximize the... ...Familiarity with Customer Success methodologies such as the LAER...Long term contractFull timeTemporary workWork at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Manager. Be the first to apply!
- partner success manager Remote
- senior customer success manager Remote
- technical customer success manager Remote
- customer success manager work from home Remote
- customer success manager remote Remote
- customer success manager Remote
- customer Remote
- customer success Remote
- partner success manager
- senior customer success manager