Customer Success Manager

Sama is a B2B platform that enables employers to provide hyper-tailored development through unlimited professional coaching—right from a user-friendly app (sama.io).

Come join our amazing team working to elevate the corporate environment by allowing employees to be their best productive selves. We’re building the future of work! 

Ready to be a part of a team of highly motivated individuals who think like owners and are on a mission to consistently deliver amazing experiences? Read on.

Your mission, should you choose to accept it:

Driving success and retention: With a consultative approach, you are instrumental in helping our clients achieve their goals, maximize their ROI with our platform, and ensure every interaction leaves them delighted and empowered. You are able to communicate strategic impact with executives and all levels of the client’s organization.

Building relationships: Your knack for building rapport will be put to the test as you become the go-to contact for our valued clients, fostering strong, long-lasting partnerships. 

Innovation and growth: You identify upsell opportunities and collaborate closely with our sales team to drive revenue and expand our reach. You will participate in product development to increase client impact.

What you'll be doing:

• Become the go-to point of contact and advisor for your clients.
• Advise clients on their people development strategy to meet business objectives
• Onboard new customers by facilitating demos and training around the product.
• Actively monitor customer engagement. Regularly review data and analysis with clients to identify strategies to optimize engagement and meet their business goals.
• Create and lead quarterly and annual business strategy reviews with each client.
• Unlock upsell opportunities to optimize impact for the client.
• Collaborate and share customer insights cross-functionally with Marketing, Product and Sales to drive growth.

What you'll need to succeed: 

• Verbal and written native fluency in English and French.
• A minimum of 4 years’ experience in HR/Talent or Customer Success roles with enterprise clients.
• Previous experience working closely with People, Culture (HR) and Learning & Development clients
• Experience building and maintaining relationships with a diverse range of stakeholders.
• Strong business acumen and fluency in business jargon.
• Experience as a freelancer or working in a start-up.
• Experience using CRM (HubSpot preferred), with an understanding of utilizing technology platforms to drive automation and scalability.
• Spot opportunities for growth and development in accounts.
• Strong ability to set, meet, and exceed KPIs and performance goals.
• Great judgment.

What people would say about you:

• You have an ​​entrepreneurial mindset and are autonomous
• You’re able to work in an environment with limited structure and processes
• You’re excited to tackle new challenges head-on
• You’re extremely curious
• New opportunities and potential challenges excite you
• You have a bias for action—you're a doer
• You’re open, trustworthy, and committed
• You’re a team player

What you’ll get:

• CAD $65,000-95,000 + commission + equity.
• Fully Remote.
• Plenty of room for growth as our ambitious team grows too.
• Access to your professional coach via our app.
• Regular training and development.