Customer Success Manager
$60k - $70k per yearMartell Ventures
On-Target Earnings : $60,000 - $70,000
Location : Remote
About Martell Group
The Martell Group exists to build people, brands, and ventures that create meaningful impact. Across our four companies, we combine audience, operators, and execution to launch scalable products and empower ambitious leaders in Media, B2B SaaS, and AI.
Founded by serial entrepreneur and investor Dan Martell (investor in Udemy, Intercom, and Unbounce), we’re building a company that values leadership , growth , and simplicity, and we’re looking for people who live those values too.
Our goal is to attract world-class talent and align people where their impact is greatest. When you apply to Martell Group, you’ll automatically be considered for all open roles across our companies, not just the one you applied for.
Why you shouldn't work here – Radical Transparency from our CEO
About the Role
As a Customer Success Manager , you’ll be the trusted partner helping creators, coaches, and sellers extract real value from our AI-powered CRM. You’ll guide customers through onboarding, increase adoption, and proactively ensure they succeed, and stay.
This role is fully remote in Canada. If you’re obsessed with helping users win and want to be part of a fast-scaling product built for the future of sales, this is for you.
What you'll do
Daily Responsibilities
- Welcome new customers and schedule onboarding/activation calls within 24 hours of signup.
- Monitor usage dashboards daily and reach out to customers who have been inactive for more than 3 days (reactivation outreach completed by 1PM).
- Respond to all customer questions and support requests within 24 business hours. For urgent issues, respond or acknowledge within 2 business hours.
- Capture questions, trends, and best practices in the knowledge base (minimum of 1 meaningful entry per day).
- Record all customer communication notes and updates in the CRM before the end of each business day.
Weekly Responsibilities
- Conduct proactive activation check-ins with all assigned customers (goal: every customer is touched at least once weekly).
- Ensure all new customers have completed Autopilot setup or have a scheduled setup session (no customer remains unscheduled for longer than 5 days).
- Follow up with any customers who have not booked their onboarding and drive them to schedule.
- Publish a weekly internal status report summarizing wins, risks, blockers, and next steps every Friday by 3 PM.
- Review customer progress and adherence and identify where coaching, guidance, or intervention is needed.
Monthly Responsibilities
- Review the full customer book and identify expansion opportunities, testimonial opportunities, and accounts that need support.
- Update onboarding playbooks, support scripts, and knowledge base entries based on new learnings.
- Meet with product/ops monthly to discuss recurring friction patterns or feature opportunities.
- Generate at least two client success stories or testimonials per month.
What You Bring
Required
- 2+ years in customer success, account management, or client experience (ideally in B2B SaaS)
- Strong communication skills, you can simplify the complex and teach with clarity
- Data-driven: you understand how to track metrics like usage, churn, and LTV
- Self-motivated and able to manage your own projects in a remote environment
- Empathy for creators and small teams and excitement about helping them grow
Preferred
- Experience supporting SaaS tools in the CRM, AI, or sales automation space
- Familiarity with tools like Intercom, Google Docs, GoHighLevel and Slack
- Prior experience in a startup or fast-paced growth environment
- Bonus: experience working with creators, solopreneurs, or coaching businesses
$50k - $60k per year
...to strengthen long-term resilience . Trusted by 550+ global customers—including Fortune 500 companies and U.S. government agencies... ...provider to the federal government. Enterprise Customer Success Manager Location: Vancouver BC Canada Work Environment: Hybrid...SuggestedLong term contractFull timeContract workWork at officeWork from homeFlexible hours- ...infrastructure, and helping our global neighbors in times of need — we are investing to build a better future. Role Summary: The Customer Success Manager (CSM) is responsible for retaining, growing, and optimizing corporate travel programs across a portfolio of clients. This...SuggestedFull timeInternshipLocal area
$90k - $120k per year
...delivering an AI operating system for North America’s best insurance agencies and brokerages. About the Role: The Customer Success Manager at Quandri is a high-impact, customer-facing role responsible for owning a portfolio of mid-market insurance brokerage accounts...SuggestedLong term contractFull timeWork at officeRelocation$3500 - $7000 per month
...Description Customer Success Manager (CSM) – Remote Location: Remote — US, UK or Canada (native-level American English - mandatory) Salary: $3,500–$7,000 per month, based on experience Employment Type: Full-Time Key Responsibilities Onboard new clients following...SuggestedFull timeFor contractorsRemote workFlexible hours- ...About Cority Cority helps customers see and prevent risks across their... ...them across environmental management, employee health, safety, quality... .... You will drive the success of our customers. This position works alongside other Customer Success Managers and reports...SuggestedLong term contractFull timeRemote workWorldwideHome office
$65k - $70k per year
...we're continuously investing in new tools and processes that let our Customer Success team operate at scale without losing the personal touch. The Role We're looking for a Customer Success Manager to cover a maternity leave for a fixed term of at least 12 months...Full timeContract workFixed term contractWorldwide- ...Customer Solution Owner Jeppesen ForeFlight – Montreal Downtown... ...reporting to the Implementation Manager. In this role, you will own... ...lifecycle by ensuring customers successfully adopt and maximize the... ...Familiarity with Customer Success methodologies such as the LAER...Long term contractFull timeTemporary workWork at office
$75k - $90k per year
...collaboration culture, empowering our teams to achieve success together. About you and this role Customer Success Managers (CSMs) own the outcome of customer success for a... ...relationships. What you’ll do Manage the success of their assigned accounts, ensuring...Permanent employmentFull timeWorldwide- ...About Cority Cority helps customers see and prevent risks across their... ...them across environmental management, employee health, safety, quality... .... You will drive the success of our customers. This position works alongside other Customer Success Team members and reports...Long term contractFull timeRemote workWorldwideHome office
- ...BusPlanner is hiring a Customer Success Manager to manage and grow relationships with school districts across Canada. This is a hybrid role that combines account growth and customer support, ideal for someone who is proactive, highly energetic, relationship-focused, and excited...Remote jobFull time
- ...We are hiring an Intermediate/Senior Customer Success Manager to join our team at Spare! As a Partner Success Manager, you will be accountable for building deep, trusted relationships with government agencies and transit operators — and turning those relationships into long...Long term contractFull timeWork at officeRemote workHome officeFlexible hours
- ...the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We... ...We are currently seeking a talented and motivated Customer Success Manager to join our team. Job Summary As a...Full timeImmediate start
$76.5k - $99.5k per year
...technology. Auvik’s network management software helps IT teams by automating... ...working hard to drive success, both for the company and the... ...want to work with a product customers love. People rave about what... ...: Wow our customers. As a Customer Success Manager at Auvik, you...Long term contractFull timeLocal areaImmediate startRemote workWork from homeFlexible hours- ...the long term. About the role: Samsara’s Canada Scaled Customer Success team advises and guides our Scaled customer base, ensuring... ...using digital communications and self-serve resources. As the manager of the Scaled Customer Success team, you will improve our Scaled...Remote jobLong term contractFull time
- ...ABOUT THE ROLE We are looking for an ambitious and energetic Customer Success Manager to become a founding member of our global success team. This role will be responsible for driving retention of our customers and will focus on deepening the relationships with them,...Full timeLocal area
- ...Customer Success Manager (Bilingual), Sage Intacct Full Time / Permanent Location: QC, NB Are you passionate about cutting-edge technology and ready to make your mark? Are you motivated to shape the future of thriving businesses through innovative solutions? If so, we...Permanent employmentFull timeFlexible hours
$65k - $95k per year
...should you choose to accept it: Driving success and retention: With a consultative approach... ...to meet business objectives Onboard new customers by facilitating demos and training around the product. Actively monitor customer engagement. Regularly review data and analysis...Full timeFreelanceRemote work$70k - $85k per year
...bolstering advertising and sponsorship engagements. By enhancing customer retention and loyalty, Fobi sets the stage for transformative... ...Overview: Working with the VP of Marketing, the Customer Success Manager (CSM) is responsible for building strong relationships with our...Full timeInternshipWork at office$125k - $135k per year
...cash flow — and we're growing fast. Our success is driven by a commitment to innovation, excellence, and delivering an amazing customer experience from sales to support and all... ...the Role We're looking for a hands-on Manager of Customer Success to lead our growing post...Long term contractFull timeInternshipWork at officeLocal area- ...We’re Building the Future of Competitive Intelligence The Customer Success team is hiring You're the person who walks into an account... ...keep reading. We'd love to meet you. As a Customer Success Manager at Klue, you own the full customer relationship, from...Full timeContract workWork at officeImmediate start
$75k - $90k per year
...Our Customer Success Managers own a mixed portfolio of customers and are responsible for helping those customers realize meaningful value from their... ...connect their goals to measurable outcomes. You will manage a book of named accounts while also contributing to scaled customer...Long term contractFull timeInternshipWork at officeRemote workFlexible hours- ...company on a mission to revolutionize how businesses manage payments. We help accounting firms and their... ...innovation, collaboration, and empowering our customers to succeed. The Role We are looking for a Customer Success Manager (CSM) to join our Sales team and play a...Full timeRemote work
$70k - $90k per year
...into one seamless experience. We help our customers create beautiful, integrated, human-centered workspaces that run smoothly for managers and members alike. We’re a... ...future of work. About the role As a Customer Success Manager , you’ll start by owning the complete...Remote jobFull timeWork at officeFlexible hoursEarly shift- ...its total funding to more than $80 million. *This is an existing vacancy ABOUT THE ROLE We’re seeking a proactive Customer Success Manager (CSM) to drive success for our mid-market and enterprise clients. The ideal candidate is experienced in SaaS customer success...Full timeContract workFlexible hours
- ...reservations, processes payments, and delivers 24/7 customer support, all without human intervention.... ...platform integrates directly with rental management systems, giving operators instant call... ...They are hiring a Customer Success Manager to own onboarding, adoption, and...Long term contractFull timeContract workInternshipImmediate start
- ...Description We’re looking for a Montreal-based Customer Success Manager (CSM) to support our expanding customer base across Canada and the U.S. In this role, you’ll be the go-to person for onboarding new clients, ensuring they see the full value of Viova, and supporting...Long term contractFull timeRemote work
$110k - $137k per year
...Creating an Amazing Culture and Building Customer Love are two of our most strategic values at Boomi. The Boomi Customer Success team lives and breathes these values every day... ...our team for an experienced Customer Success Manager for our hyper-growing commercial segment....Full timeTemporary workInternshipWork at office- ...leading AI-powered maintenance and asset management platform, serving 14,000+ customers including Duracell, Shell, Cintas,... ...and live channels. Leverage customer health signals, usage data, and... ...book. Design and execute scalable success motions — automated lifecycle campaigns...Long term contractFull timeWork at officeImmediate start
- ...Ventures, bringing its total funding to more than $80 million. *This is an existing vacancy ABOUT THE ROLE Customer Success Operations Manager has one job: make all GTM teams measurably better. We do that by giving leadership numbers they can plan against, giving...Full timeContract workInternshipFlexible hours
$94k - $125k per year
...Envision yourself at Barracuda: The Senior Customer Success Manager is responsible for managing Barracuda's most strategic and high-value customer relationships, driving measurable business outcomes, maximizing customer value realization, and protecting and growing recurring...Long term contractFull timeRemote workFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Manager. Be the first to apply!
- technical customer success manager Remote
- customer success manager remote Remote
- senior customer success manager Remote
- customer success manager work from home Remote
- partner success manager Remote
- customer success manager Remote
- customer Remote
- customer success Remote
- technical customer success manager
- customer success manager remote

