Operations and Process Lead

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Our EA Experiences group (XO) is dedicated to ensuring great experiences for our growing communities around our world-renowned brands, including fan-favorites like Apex, Battlefield, EA SPORTS FC, Madden NFL, and The Sims, just to name a few. We’re a multi-functional group, with world-class expertise in building fandoms, driving interactive storytelling, and positioning our franchises at the center of the broader entertainment ecosystem. We inspire, connect, and engage fans through culturally relevant content, intentionally architected journeys across channels, and meaningful fan care.

To empower more players and fans in new and amazing ways, we need more innovators to join our world-class team. The future of entertainment is interactive, and you can help lead that future by growing and enriching how hundreds of millions of people find joy and belonging, forge friendships, and celebrate their lived experiences through the work we do every day, together.

The Opportunity

The XO AI team is moving fast, building, partnering, and driving adoption of AI across XO. Speed at this scale only works when the operational foundation underneath it is solid: clean finances, sharp processes, smooth logistics, and reliable access to the tools the team depends on.

As Operations and Process Lead, you are the person who makes the team run. When something needs to get done, tracked, paid, scheduled, or sorted, it comes to you, and it gets handled.

This role reports to the Director of AI Change and Adoption and works closely with every member of the XO AI team.

Responsibilities

• Own the financial operations of the XO AI team end-to-end, managing purchase orders, vendor billing, invoice tracking, and budget hygiene, partnering with Finance to keep the team’s spend accurate, on time, and audit-ready.
• Design, document, and continuously improve the team’s internal processes, turning ad-hoc ways of working into repeatable systems as the team scales.
• Manage the team’s external application licenses and access, tracking what we have, who has it, what it costs, and when it renews, and serve as the operational owner for procurement and renewal cycles.
• Run the operating rhythm of the team: leadership meetings, team meetings, offsites, and reviews, owning agendas, logistics, follow-ups, and the small details that make these forums actually useful.
• Act as the operational front door for the XO AI team, fielding requests, unblocking logistics, and making sure the right things land with the right people.
• Partner with the Director of AI Change and Adoption and the Senior Technical Program Manager on team planning, headcount tracking, onboarding logistics, vendor and contractor management, so the team operates with clarity and consistency.
• Identify operational friction before it becomes a problem and propose practical solutions, bringing structure without bureaucracy.

Required Qualifications

• 5+ years of operations, business operations, or chief-of-staff-style experience supporting a leader or team in a fast-moving organization.
• Demonstrated ownership of financial operations, POs, invoicing, vendor management, budget tracking, and comfort partnering with Finance counterparts.
• Track record of building and improving team processes that people actually use, not just documenting them.
• Experience using AI to implement and improve operational processes — particularly hands-on experience with agentic AI tools and workflows
• Strong organizational and project management instincts, many threads moving at once, none dropped.
• Experience managing software licenses, tooling access, and vendor relationships at a team or department level.
• Excellent written communication and an eye for clear, useful documentation.
• High judgement on what matters and what doesn’t, knowing when to escalate, when to absorb, and when to push back.
• Bachelor’s degree in a relevant field or equivalent practical experience.

Pay Transparency - North America

Compensation And Benefits

The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).

PAY RANGES

• British Columbia (depending on location e.g. Vancouver vs. Victoria) *$92,900 - $129,200 CAD

Pay is just one part of the overall compensation at EA.

For Canada, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.