Member Implementation Advisor

About Better Impact
At Better Impact, we believe technology should make it easier for organizations to do meaningful work. Our software helps nonprofits, hospitals, government agencies, and other organizations manage their volunteer programs, streamline operations, and strengthen community engagement.Backed by The Brydon Group, Better Impact is growing, and we're looking for thoughtful, collaborative people who are excited to help our members get the most out of the technology they use every day.About the Role
We're looking for a Member Implementation Advisor to help new members successfully launch and adopt Better Impact software.In this role, you'll be part trainer, part problem-solver, and part trusted guide. You'll work directly with new members to understand their goals, navigate implementation, and build the skills and confidence they need to use our software effectively.Successful implementation isn't just about getting software up and running. It's about helping people understand how technology can support their work, identifying practical solutions to their challenges, and creating a positive experience from the very beginning.You'll receive training on our software, implementation processes, and member experience standards, gradually taking on greater responsibility as you become familiar with our products and approach.If you enjoy teaching others, solving problems, building relationships, and helping organizations succeed, this could be a great fit.Location & Working Hours
This is a fully remote position open to candidates located in the United States or Canada.Candidates must be available to work Pacific or Mountain Time Zone business hours, regardless of their physical location, to support our members effectively.What You'll Do
Guide Members Through Implementation
Work directly with new members to understand their goals, existing processes, and operational needs.Help members develop practical implementation strategies that align with their organization's priorities.Guide members through the implementation process, from initial onboarding through successful software adoption.Identify challenges, recommend solutions, and help members make informed decisions about how to configure and use the software.Deliver Training and Build Confidence
Lead engaging, accessible software training sessions for individuals and groups.Adapt your communication and teaching approach to different audiences, experience levels, and learning styles.Explain software features and workflows in ways that are clear, approachable, and relevant to each member's needs.Help members develop the knowledge and confidence to manage their software independently.Create a Great Member Experience
Build positive, professional relationships with members throughout their implementation journey.Maintain clear communication, manage expectations, and ensure members understand next steps.Introduce members to additional tools, resources, and services that may support their goals.Collaborate with colleagues across teams to resolve challenges and ensure a smooth member experience.Contribute to Continuous Improvement
Maintain accurate records of implementation activities, member progress, and follow-up needs.Identify opportunities to improve implementation processes, training materials, and the overall member experience.Share member feedback and insights with internal teams to support ongoing improvements.We're interested in candidates who bring a combination of technical aptitude, strong communication skills, and a genuine interest in helping others succeed.Qualifications
Experience in a client-facing role, ideally within a SaaS or technology environment, such as implementation, customer success, onboarding, training, or operations.Strong communication and presentation skills, with the ability to explain technical concepts clearly to audiences with varying levels of experience.Ability to assess customer needs, ask thoughtful questions, and recommend practical solutions.Comfort learning new software, troubleshooting challenges, and navigating multiple technology platforms.Strong organizational skills and attention to detail, with the ability to manage competing priorities and follow-up activities.Ability to work independently while collaborating effectively with colleagues across teams.Familiarity with productivity, communication, and customer management tools such as Microsoft Office, HubSpot, Zoom, ClickUp, Intercom, or similar platforms.A proactive, adaptable approach to problem-solving and a commitment to providing a positive member experience.Nice to Have
Previous experience implementing or training others on SaaS products.Experience working with Better Impact software.Experience in volunteer management, nonprofit operations, or other mission-driven environments.Experience developing or improving onboarding processes, training resources, or customer workflows.Familiarity with using data, feedback, or performance metrics to improve customer experiences.We recognize that great candidates bring a variety of experiences and backgrounds. If you're excited about this role and believe your skills would translate well, we encourage you to apply even if you don't meet every preferred qualification.The annual salary range for this position is
$58,000–$63,000 USD, depending on experience and qualifications. For candidates based in Canada, compensation will be provided in Canadian dollars, with details confirmed during the hiring process.Benefits vary by country of employment.United States
Unlimited paid vacationHealth and dental insurance401(k) retirement planCanada
20 days of paid time off per calendar yearMedical benefits through Sun LifeRegistered Retirement Savings Plan (RRSP) matching program through Canada Life, with employer matching contributions of up to 3% and a two-year vesting period
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