Rooms Operations Manager at The Westin Ottawa

Westin Hotels & Resorts

Elevate guest experiences as a Rooms Operations Manager with The Westin Ottawa. Lead housekeeping, front office, and engineering departments to enhance satisfaction and financial performance. This full-time management role focuses on the execution of operations across key areas. You will drive team performance, maximize guest satisfaction, and uphold industry standards. Your leadership will foster a motivated and empowered environment that prioritizes service excellence and employee engagement. Key Responsibilities:

Oversee daily operations in rooms and related departments
Monitor compliance to service standards and procedures
Analyze guest satisfaction results for continuous improvement
Lead by example, demonstrating enthusiasm and professionalism
Develop game plans to address team and guest needs

Requirements:

High school diploma or GED with 4 years of experience
2-year degree in hospitality or related field preferred
Proven leadership and motivational skills
Strong customer service and communication abilities
Detail-oriented with a focus on operational excellence

Lead team strategies and enhance guest experiences at The Westin Ottawa. #J-18808-Ljbffr

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Vacancy posted 12 hours ago

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