Parts Advisor

Comox Valley Toyota is hiring an experienced Parts Advisor in the Comox Valley. We're the busiest dealership in town, our parts gross profit has doubled in the last five years, and our Senior Parts Advisor has been with us for almost five. We need someone who knows parts, wants to get the right part the first time, and is comfortable working from clear processes.

What You'll Do

Your day is roughly half counter and phone work and half back-end work.

Counter and phone

• Identify and quote the correct part using VIN data and Snap-on EPC for technicians, retail customers, and wholesale accounts.

• Be the parts resource for our service department. Technicians bring you the problem, and you bring back the right answer.

• Take orders by phone, at the technician counter, at the retail counter, and for wholesale accounts, and process retail payments.

Back end

• Receive orders and manage stock adjustments.

• Process returns and cores, and inventory counts.

• Trace the root cause of fitment errors, wrong-part orders, and returns, and resolve them using our documented procedures.

What You Bring

• Previous parts advisor experience is required.

• Strong knowledge of automotive parts and mechanical repair systems.

• Accuracy and close attention to detail.

• Comfort working from standard procedures.

• Ability to work independently.

• Clear, direct written and verbal communication.

• Valid driver's licence and clean driver's abstract.

• Solid computer skills. You'll use PBS and Snap-on EPC daily.

What You Get

• Hourly pay from $25/hr and up, based on experience.

• Yearly earnings from $60,000 - $100,000.

• A monthly gross profit bonus paid to every parts advisor, calculated on total parts department gross profit after chargebacks and deductions. Each rate applies only to the portion of gross profit within its tier:

• First $75,000: 1%

• $75,001 to $100,000: 2%

• Above $100,000: 3%

• Toyota training and NADA training.

• Health benefits and RRSP matching.

• Boot allowance.

• Discounted rate on parts and service.

• Bi-weekly company lunches.

• Ownership of your area with clear standards, a manager you report to directly, and a team of 3 to 4 parts staff.

Hours

The store is open Monday to Saturday, 7:30 a.m. to 6:00 p.m.

Trotman Auto Group is an equal‑opportunity employer. Only selected candidates will be contacted. By submitting an application, you consent to Trotman Auto Group and its affiliates collecting, using, and disclosing personal information, including contacting previous employers and references, for recruitment purposes in accordance with BC's Personal Information Protection Act (PIPA).  

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