Help Article Navigation Support Assistant
HRS Talent Solutions
Help article navigation and written customer service define this full-time Customer Service Assistant position. The work may be performed from a home office.
You will match customer questions with the narrowest approved instruction that fits. This includes reading messages, searching help pages, checking current guidance, and explaining relevant steps without inventing workarounds. You will preserve case history and create clear handoffs when articles do not resolve issues.
Key Responsibilities:
- Review customer reports and identify the underlying question
- Choose specific help articles that fit reported situations
- Explain relevant instructions in short readable replies
- Record confusion, missing coverage, or unresolved attempts
- Flag broken or outdated links to content owners
Requirements:
- Comfort navigating online help material with browsers
- Willingness to verify sources before sending links
- Ability to distinguish answered and pending questions
- Careful written communication without unrelated article lists
- Beginners welcome; training provided on processes
Apply careful help centre navigation and written support skills while maintaining accurate customer cases and appropriate referrals.
#J-18808-LjbffrVacancy posted 5 hours ago
Similar jobs that could be interesting for youBased on the Help Article Navigation Support Assistant in Ottawa, ON vacancy
- ...’s has an opportunity for an Articling Student with an interest in land... ...designation, you will assist the Principal with surveying... ...survey data, notes/sketches, and supporting information in accordance with... ...Eligibility to enter into articles with an Ontario Land Surveyor...SuggestedContract workWork at office
- ...Reporting to the Manager, Food Service Workers assist with food preparation, portioning of food... ...your passions and enable your growth. Supported by committed leadership, you'll be empowered... ...a great place to work - our focus is to help you reach your full potential and pursue...HelpHourly payFull time
- ...Administrative Assistant & Sales Support Location: Ottawa, ON Type: Full Time Position Overview: A successful Desjardins Agent is seeking... ...and support oriented professional interested in helping our business grow through value-based conversations and remarkable...HelpFull timeFor contractors
$40k - $45k per year
...LIFE INSURANCE ADMINISTRATIVE ASSISTANT Job Description Looking for an individual to join our Dynamic Team in our Orleans office... ...capacity of a Life Insurance product Administrative Assistant to help support our Life sales advisors with day to day client interactions and...HelpFull timeContract workWork at office- ...Make An Impact The General Helper will be responsible for preparing... ...the world’s largest food and support services company, we offer an... ...they need to stay safe, while helping to keep our guests safe.... ...wellbeing. We also have an Employment Assistance Program which provides our...HelpHourly payFull timeInternship
$67.8k - $93.2k per year
...AtkinsRéalis and play a critical role in supporting safe and efficient rail operations within... ...coordinate with operational stakeholders, and help maintain the highest standards of safety,... ...fault conditions; coordinate responses, support service recovery, and maintain...HelpFull timeInternshipFlexible hoursusd75k - usd90k per year
...technology company on a mission to help people get better. We started... ...strategy behind how the Support Center as a whole is structured... ...did not know existed. Use AI-assisted authoring to draft, summarize,... ...: taxonomy, content types, navigation, and the metadata schema underneath...HelpFull timeRemote workFlexible hours- ...savvy person with a passion for helping customers resolve cloud,... ...mindset. At Opti9, we work hard, support each other, and never shy away... ...chats from the inbound queue and assist customers with technical... ...working in technical support, help desk, or customer service...HelpFull timeCasual workWork at officeRemote workFlexible hoursAfternoon shift2 days per weekEarly shift
$59.15k - $69.21k per year
...West Job Category: Administrative and Support Services Application Close: 30/10/2026... ...to the Councillor or Councillor’s Assistant III. communicating approved information... ...senior political representation. preparing articles, columns, newsletters including coordinating...Hourly payFull timeTemporary workPart timeWork at officeLocal area- ...To help us review applications efficiently, we ask that you apply... ...one Remote Virtual Executive Assistant role at a time. Zirtual is... ..., proactive, and high-quality support that meets and exceeds client... ...personal information. To help you navigate your job search with...HelpContract workFor contractorsInternshipWork at officeImmediate startRemote workMonday to friday
$69.19k - $80.96k per year
...Hall,110 Laurier Avenue West Job Category: Administrative and Support Services Application Close: 06/11/2026 JOB SUMMARY You... ...approved strategy; preparing written communications, including articles, columns, and newsletters, and coordinating printing and...Hourly payFull timeTemporary workPart timeWork at officeLocal area$89k - $139k per year
...British Columbia. BWXT Medical is hiring an Process Equipment Support Manager at our production facility in Kanata, ON. Work... ...to ensure successful coordination of scheduled activities. Assists and may substitute for Director of Operations Support in the performance...Long term contractTemporary workLocal areaImmediate start$76.1k - $96.14k per year
...assignments): N/A Job Family: Laboratory Support # of Open Positions: 1 Faculty/... ...building innovations that will not only help the advancement of technology, but... ...and undergraduate laboratory equipment and assists in the design and fabrication of machine components...HelpRemplacementPermanent employmentTemporary workFor contractorsAfternoon shift- ...inclusion, and diversity. The Sales Support Associate role is an integral part of the... ...needs and provide personalized assistance. Serve as a brand ambassador internally... ...developmental moves; will take on those who need help and further development; cooperates with...HelpMinimum wageLocal areaFlexible hoursShift workNight shift
$129.5k - $170.1k per year
...Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this... ...high-performing programmable networks, the unit helps Ericsson maintain technology leadership. A Senior Product Support Professional joining our global RCE Customer Experience...HelpLong term contractFull timeTemporary workRemote work$110k - $125k per year
...make our tomorrow's possible. Logistics Support (ILS) Specialist Victoria, BC, Halifax, NS... ...of User Manuals and Training Materials. Assist in the preparation of technical proposals... ...generally pay for similar jobs. This range helps the Company make pay decisions as one data...HelpLong term contractFull timeContract workTemporary workFor subcontractorWork at officeLocal areaWork from homeWorldwide- ...your customer expertise and care, and feel supported by people who embrace you. With us, you’... ...DESCRIPTION GENERAL FUNCTION The Assistant Manager I is a core member of the leadership... ...ongoing coaching for all associates that supports their growth and development while...Minimum wageFull timeLive InLocal areaWorldwide
- ...Tasks: Administer bedside and personal care. Administer medications. Assist clients with bathing and other aspects of personal hygiene. Feed... ...benefits: Transportation provided by employer. Travel insurance. Support for persons with disabilities: Provides awareness training to...Hourly payLive InImmediate startFlexible hoursNight shiftWeekend workDay shiftAfternoon shiftEarly shift
- ...Job Posting: Laboratory Assistant Where YOU work, makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and... ...health and wellness benefits program that supports you and your loved ones Grow and...HelpPermanent employmentFull timeShift workWeekend workDay shift
- ...Tasks: Administer bedside and personal care. Administer medications. Assist clients in water (i.e. pool). Assist clients with bathing and... ..., and courses : CPR Certificate. First Aid Certificate. Personal Support Worker Certificate. Target audience: Elderly. Females. Persons with...Hourly payPermanent employmentLive InImmediate startRelocationNight shiftWeekend workDay shiftAfternoon shiftEarly shift
- ...growth within the organization is not just supported; it's valued. Anticipate regular progress... ...reviews as well as access to educational assistance, training and more! Total Rewards:... ...We are currently hiring for a Desktop Support 3 role in Ottawa. Below are the following...Full timeInternshipRemote workFlexible hours
- ...have made LensCrafters an industry leader for over 30 years. JOB DESCRIPTION GENERAL FUNCTION The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization....Minimum wageLocal areaFlexible hoursNight shift
$27 per hour
...Retail Support Executive (Territory-Based) Location: Ottawa South / Ottawa Central / Nepean / Kanata / Orleans / Gloucester About... ...using mobile reporting tools. · Flexible, adaptable, and able to navigate varying retail environments and customer dynamics. Additional...Hourly payContract workPart timeFlexible hoursShift workWeekend workAfternoon shiftWeekday work- ...Staffmax is currently hiring an experienced Administrative Assistant to support our client for a 6-month contract. This position is essential... ...reports Book travel and process related expense claims Help plan internal events and support company-wide initiatives and...HelpContract workTemporary workWork at office
- ...seeking a friendly, solutions-focused Customer Support Specialist to join our client’s team on a... ...role, you'll be the voice of the company, helping customers with their questions and... ...experience in customer service, call center, or help desk environment Strong communication,...HelpContract workTemporary work
- ...are currently hiring Part Time/ Full Time, and/or Evening Personal Support Workers (PSW) for Ottawa and surrounding areas Drive Your... ...training and mentorship. Our leadership team is available 24/7 to help you practice to full scope and deliver excellent care. With diverse...HelpFull timePart timeWeekend workAfternoon shift
- ...Dental Office in Kanata is looking for a friendly, dependable Dental Assistant level II to join our amazing team. We offer a competitive salary... ...dentist. Great team environment where everyone pitches in to help out where needed. Company Description Privately owned office...HelpWork at office
C U Smile
Ottawa, ON21 days ago - ...motivated team member to provide 2nd-level Support Services to our valued clients. DXC... ...Applying problem-solving techniques to resolve Help Desk issues prior to escalating.... ...physical and mental disabilities. If you need assistance in filling out the employment application...HelpFull timeRemote workMonday to fridayShift work
$68.15k - $86.08k per year
...temporary assignments): N/A Job Family: Administrative Support # of Open Positions: 1 Faculty/Service - Department: Departments... ...beyond whenever it is possible. Client Service Orientation: Help or serve others to meet their needs. This implies anticipating...HelpRemplacementPermanent employmentFull timeTemporary workFor contractors$18 per hour
...BILLING & CUSTOMER SUPPORT SPECIALIST NEEDED We are currently searching for an individual to join our team in Billing & Client support... ...solutions for billing issues - Routine Client Support Calls to assist in other (Non-Billing) Client Service transactions - Assist...Hourly payFull timeContract workWork at officeMonday to friday
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Help Article Navigation Support Assistant. Be the first to apply!
Related searches
- administrative support assistant Ottawa, ON
- office support assistant Ottawa, ON
- program support clerk Ottawa, ON
- support assistant Ottawa, ON
- administrative support clerk Ottawa, ON
- program support assistant Ottawa, ON
- christmas help Ottawa, ON
- farm help Ottawa, ON
- cook kitchen help Ottawa, ON
- roofing help Ottawa, ON