Salesforce Architect/Consultant

Introduction

IBM Canada Consulting is the strategic consulting arm of IBM, dedicated to helping businesses Canada transform digitally. With deep industry expertise and cutting‑edge technologies, we collaborate with clients to unlock value, solve complex challenges, and drive innovation. As a Salesforce Architect in IBM Consulting, you will play a crucial role in leading our clients’ digital transformations, leveraging Salesforce’s powerful suite of cloud services.

Responsibilities

• Collaborate with clients to understand their business needs, translate these into technical requirements, and design customized Salesforce solutions.
• Serve as a billable Salesforce Architect, working closely with IBM Consulting teams to deliver exceptional client service.
• Contribute and lead pre‑sales activities by participating in client presentations, proof‑of‑concept demonstrations, and proposal development.
• Lead the technical implementation, configuration, and customization of Salesforce environments, ensuring high performance, security, and scalability.
• Offer deep technical guidance and mentorship to junior team members and client teams, fostering a culture of knowledge sharing and skill development.
• Stay current with Salesforce product updates, best practices, and industry trends to recommend enhancements and introduce innovative features.

Required Education

• Bachelor’s Degree

Preferred Education

• Master’s Degree

Required Technical and Professional Expertise

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Extensive experience (8+ years) as a Salesforce Architect or a similar role, preferably within a consulting or professional services environment.
• In‑depth knowledge of Salesforce platform capabilities, such as Sales Cloud, Service Cloud, Marketing Cloud, and Salesforce Commerce Cloud.
• Proven expertise in Salesforce transformation and strong understanding of system integration principles, REST/SOAP web services, and middleware technologies.
• Excellent communication and interpersonal skills, with a proven track record of collaborating effectively with clients and cross‑functional teams.
• Problem‑solving mindset, with a commitment to continuous learning and staying updated with the latest Salesforce releases and trends.
• Salesforce certifications such as Salesforce Certified Application Architect.

Preferred Technical and Professional Experience

• Knowledge of Agile methodologies and Scrum framework.
• Background in a specific industry (e.g., Public sector, finance, healthcare, retail) could be beneficial.
• Demonstrated some project management skills, with the ability to handle multiple tasks simultaneously and meet deadlines in a fast‑paced consulting environment.

Additional Requirements

• Must have the ability to work in Canada without sponsorship.

IBM is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.