Salesforce Lead

Role: Salesforce Lead
Position Type: Full time
Location: Toronto, Canada

Roles and Responsibilities

• Lead the design, architecture, and implementationof Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud. Experience with Data Cloudis a strong plus.
• Act as the primary Salesforce solution advisor to business stakeholders, translating business requirements into scalable Salesforce architecture and implementation strategies.
• Provide technical leadership and guidanceto Salesforce developers, administrators, and integration teams across onshore and offshore delivery models.
• Design and oversee implementation using Salesforce declarative capabilities and programmatic development (Apex, Triggers, LWCs, Batch Jobs, Platform Events, Flows).
• Define and implement integration architecturewith external systems using APIs, middleware, event-driven architecture, and Salesforce integration best practices.
• Lead the design and optimization of business processesacross Sales, Service, and customer engagement workflows.
• Drive Salesforce governance, best practices, code quality, and development standardsacross the implementation lifecycle.
• Collaborate with enterprise architects, product owners, and cross-functional teamsto ensure Salesforce solutions align with enterprise architecture and business strategy.
• Lead Agile delivery teams, including sprint planning, backlog refinement, architecture reviews, and technical design sessions.
• Mentor and coach Salesforce developers and administrators on architecture patterns, development practices, and platform capabilities.
• Provide guidance on data architecture, data migration strategies, and data governancewithin Salesforce.
• Oversee Salesforce CPQ implementations, including pricing strategies, price rules, approval processes, and quote lifecycle management (preferred).
• Participate in client workshops, solution discovery sessions, and roadmap planningto define long-term Salesforce strategy.
• Drive Lightning Experience adoption and migration strategieswhere applicable.
• Ensure alignment with security, compliance, and Salesforce platform governance frameworks.

Skills and Qualifications

• 10+ years of CRM and enterprise application experience, with 7+ years in Salesforce platform implementations.
• Strong expertise across Sales Cloud, Service Cloud, and Experience Cloudsolution architecture.
• Deep technical knowledge of Apex, Triggers, Lightning Web Components (LWC), SOQL, Platform Events, and Salesforce Flows.
• Proven experience in Salesforce solution architecture, enterprise integration design, and scalable platform design.
• Experience leading large-scale Salesforce implementations and transformation programs.
• Strong knowledge of Salesforce data model design, data migration strategies, and data governance.
• Experience with Salesforce CPQ (Advanced Approvals, Price Rules, Quote Configuration)is preferred.
• Strong understanding of integration patterns including REST/SOAP APIs, middleware platforms, and event-driven architectures.
• Demonstrated ability to lead distributed teams and manage complex delivery environments.
• Exceptional stakeholder management, client communication, and presentation skills.
• Strong experience with Agile methodologies and delivery frameworks.
• Salesforce certificationssuch as Application Architect, System Architect certificationsare highly desirable.
• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or equivalent experience.