IT Support Technician

Job Description

Job Description

At Coulson Aviation, we’re proud to provide skilled employment opportunities in Port Alberni while supporting wildfire response operations around the world. From our headquarters on Vancouver Island, our team helps protect communities through industry-leading aerial firefighting operations across Canada, the United States, Australia, and Chile.

As Coulson Aviation continues to grow, we are looking for an experienced IT Support Technician to join our Information Technology team in Port Alberni, BC. This full-time, onsite position combines technical support with hands-on network administration, infrastructure projects, cybersecurity initiatives, and enterprise systems support across our office, hangar, warehouse, and operational environments.

WHY JOIN COULSON AVIATION?

• $75,000 - $85,000 per year.
• Company-paid health and dental benefits.
• 5% employer-matching pension plan.
• Supportive and collaborative IT team.
• Opportunities to expand your technical skills and contribute to infrastructure improvement projects.
• Meaningful work supporting aerial firefighting operations worldwide.

WHAT YOU’LL DO:

• Provide technical support for hardware, software, operating systems, mobile devices, and network connectivity issues.
• Support Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
• Support user identities and access in a hybrid Active Directory and Microsoft Entra ID environment.
• Troubleshoot user accounts, authentication, licensing, passwords, permissions, and other access-related issues.
• Deploy, configure, image, maintain, and lifecycle-manage laptops, desktops, mobile devices, printers, and peripheral equipment using Microsoft Intune.
• Install, terminate, label, test, and document Cat6 and Cat6A structured cabling.
• Deploy and support enterprise wireless infrastructure, including wireless access points, Ubiquiti point-to-point systems, and wireless cameras.
• Assist with wireless infrastructure upgrades and other IT improvement projects.
• Support DNS, DHCP, IP addressing, VLAN management, and network connectivity.
• Document service requests and technical work in Zendesk while maintaining accurate asset and configuration records.
• Provide responsive IT support across multiple locations and time zones, including remote operational sites.

WHAT YOU’LL BRING:

• A diploma in Information Technology, Computer Systems, Network Administration, or a related field.
• At least 3 years of hands-on IT support experience.
• A valid driver’s licence.
• Experience supporting Microsoft 365 and Microsoft Entra ID environments.
• Experience configuring, troubleshooting, and supporting network infrastructure.
• Strong technical troubleshooting and problem-solving abilities.
• Excellent customer-service, communication, and time-management skills.
• The ability to manage competing priorities and adapt to changing operational requirements.
• The ability to lift and carry up to 50 lbs and perform physical tasks that may include standing, walking, bending, kneeling, and climbing ladders.

The following qualifications and experience would be considered assets:

• CompTIA A+, Network+, or Security+ certification.
• Microsoft MD-102 or AZ-104 certification.
• Experience with Aruba, Sophos, PowerShell, Veeam, Synology, or TrueNAS.
• Experience working in aviation, aerospace, manufacturing, or a maintenance, repair, and overhaul environment.

We support diversity, equity, and a workplace that is free from harassment and discrimination. We are committed to providing accommodation for people with disabilities. If you require accommodation during any stage of the application process, please notify us, and we will work with you to meet your needs.