Senior Technology Operations Analyst - SAP SuccessFactors/ EC -Dieppe, New Brunswick

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We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. 

Join EY and help to build a better working world. 

The opportunity

EY Managed Services helps organizations run, optimize, and continuously improve their critical business operations. We take ownership of ongoing processes and applications, using data, technology, and industry expertise to deliver consistent performance, operational efficiency, and measurable outcomes—allowing our clients to focus on strategic priorities.

We are seeking an experienced SAP SuccessFactors / Employee Central Consultant to join our Application Managed Services (AMS) team. This role focuses on ongoing support, enhancements, and optimization of SAP SuccessFactors solutions, with a strong emphasis on Employee Central, ensuring system stability, data integrity, and continuous improvement of HR processes.

This job posting relates to an existing vacancy within our organization.

Your key responsibilities

• Provide end-to-end support for SAP SuccessFactors, with a focus on Employee Central modules
• Manage incident, service request, and problem tickets in line with SLAs and AMS support processes
• Configure and maintain Employee Central (EC) components including workflows, business rules, data models, and position management
• Support data imports, integrations, and interface monitoring (e.g., SAP CPI/Integration Center)
• Perform system monitoring, validation, and periodic health checks to ensure data consistency and system stability
• Partner with clients and internal teams to deliver enhancements, releases, and continuous improvements

Skills and attributes for success

• Strong verbal and written communication skills are important.
• Ability to work collaboratively within diverse technical teams.

To qualify for the role you must have

• Bachelor’s degree in computer science, Information Systems, HR Technology, or a related field
• Approximately 3+ years of hands-on experience in SAP SuccessFactors, with ideally with expertise in Employee Central
• Experience working in Application Managed Services (AMS), Production Support, or HRIS support environments
• Hands-on experience with configuration (business rules, workflows, role-based permissions)

Ideally, you’ll also have

• SAP SuccessFactors Employee Central certification
• Experience with additional modules such as Time Off, Recruiting, or Performance & Goals

What we look for

We look for individuals who take initiative, demonstrate strong technical judgment, and show the ability to lead through influence. If you thrive in collaborative environments and are passionate about improving operational efficiency, this role is an excellent fit.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage plan, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.

• Dieppe: $72,000 to 108,000
• Toronto/London/Ottawa/Waterloo/Vancouver/Victoria: $72,000 to $108,000

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any accommodations you may need.

Inclusiveness at EY

Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

Learn about our commitment to Inclusiveness at 

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

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