Mail Clerk

Mail Clerk - Day Shift

Start your day in a dynamic insurance sector environment where your work helps support critical business operations across Canada. This full-time opportunity offers hands-on training, a collaborative workplace, and the chance to develop valuable skills in document processing, mail services, and operational support.

What is in it for you:

• Hourly salary of $16.75.

• Contract duration: approximately 4.5 months.

• Work schedule: 37.5 hours per week, Monday to Friday, from 8:00 am to 4:00 pm.

• Location: on-site position in Halifax, Nova Scotia.

• Training: 2 weeks of paid training provided from 8:00 am to 4:00 pm.

• Cross-Training: training provided across multiple document processing functions.

Responsibilities:

• Open, prepare, categorize, and analyze incoming mail and documents to identify the appropriate business area and work type.

• Prepare and sort mail for digital imaging and subsequent processing.

• Apply the appropriate tracking methodology for specific mail streams and processes.

• Ensure work is accurately redirected to the appropriate processing queues to minimize processing delays and financial impacts.

• Perform indexing and quality checks on front-end and back-end documents.

• Enter values based on client policy, account, group number, and client information.

• Process cheques and documents according to established procedures.

• Verify cheque accuracy for scanning and indexing purposes.

• Prepare cheques for deposit and complete deposit processing activities.

• Operate high-speed document scanners in a fast-paced environment.

• Troubleshoot software and hardware issues related to document imaging equipment.

• Monitor workflow queues and address imaging issues directed from business unit processing areas.

• Distribute cheques intended for customers and advisors.

• Maintain workflow consistency while meeting service level agreements and established deadlines.

• Provide front-line customer service by ensuring service levels are consistently met.

• Prioritize workloads, adapt to changing demands, and manage multiple tasks while maintaining speed and accuracy.

• Assist with projects and effort or time tracking as required.

• Perform administrative duties including maintaining barcode stock, sending paperwork to customers, faxing, photocopying, and tracking and filing mail and courier logs.

• Verify information on original documents and redirect imaged material through AWD to alternate processing areas.

• Learn and process documents across all business unit lines within Imaging Services.

What you will need to succeed:

Required qualifications

• High school completion.

• Experience operating office equipment.

• Experience troubleshooting minor hardware and software issues.

• Proficiency with Microsoft Office, web applications, and scanning equipment.

• Ability to operate high-speed document scanners in a fast-paced environment.

• Ability to process, categorize, index, and verify documents accurately.

• Ability to maintain confidential information.

• Ability to perform heavy lifting throughout the workday of up to 50 lbs.

Required soft skills

• Strong organizational and time management skills.

• Strong attention to detail and accuracy.

• Ability to work independently and as part of a team.

• Ability to prioritize tasks in a high-volume environment.

• Strong problem-solving and decision-making skills.

• Adaptability in a changing and fast-paced environment.

Preferred qualifications

• Ability to analyze documents and determine the appropriate business area and work type.

• Ability to maintain service levels and productivity in a time-sensitive environment.

• Ability to prioritize work effectively while managing changing daily volumes.

• Ability to work effectively in a cross-trained environment supporting multiple business units.

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.