Bilingual Patient Care Coordinator

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Location: Remote (Canada)
Hours: 40 hours per week, Monday to Friday

Employment type: Temporary (13-month contract)
Salary: $20.20-21.21 hourly

A little about us

Aurora is proud to be a global leader in the cannabis industry. With a smart strategy, unmatched talent and focus on our long-term success, we believe we have a bright future.
At Aurora, we’re passionate about helping patients improve their lives through high-quality premium medical cannabis under brands they can trust and rely on. Our products, available across Canada, Europe, Australia, and New Zealand, include leading brands like Pedanios, IndiMed, San Raf, Whistler, Greybeard and CraftPlant.

Our diverse team works passionately across various roles, from manufacturing to corporate positions, and many more, united by our purpose: Opening the World to Cannabis . Enabled by science and empowered by people, for patients and consumers. We collaborate globally, embrace change with courage, stay agile, and treat everyone with compassion. We live our values daily, making a meaningful impact on patients, communities, and our A-Team.

Job Summary

The Bilingual Patient Care Coordinator will handle inquiries, scheduling and education for Canadian medical cannabis patients by telephone and email. Must be able to speak fluently in French and English. Will assist our Health Care Practitioners with accurate history taking and verbal or written translation. Must work as an effective member of an integrated Patient Care team. Must be able to work quickly and in a detailed manner to keep up to date with patient requests. Interesting? Here is a little more…

As a Bilingual Patient Care Coordinator you will…

• Answering patient and physician inquiries via email
• Data entry and document management
• Educating patients on medical cannabis
• Completing registrations with Licensed Cultivators
• Keeping up to date on current cannabis news, laws and regulations
• Establishing and maintaining a maximum level of client satisfaction
• Helping out with patient retention
• Performing other duties as assigned

You will be setup for success if you have…

• University degree or equivalent experience
• 2 years experience in patient care preferred

Bonus points if you have…

• Superior verbal and written communication skills in French and English
• Comfortable learning and working with new software
• Proven analytical and problem-solving skills
• Must be able to work in a fast-paced environment
• Sitting for extended periods of time with the flexibility to sit/stand and adjust posture (neck, shoulder, and back) as required and take the necessary break(s).
• Working on a laptop with prolonged screen time responding to emails, attending meetings through Microsoft Teams, building materials/reports to present recommendations and solutions.
• Repetitive movement of hand and wrist (typing on keyboard and using mouse).
• Travel to a facility, office, or event space would be 0-25% of the time and would be done on an as needed basis.
• Flexibility when it comes to start and end times at work to enable work across various time zones for collaboration.
• Work activities involve handling loads up to 5kg maximum is limited.
• Lifting and carrying 5kg and above in load is not required.
• As part of mobility functions: reaching, bending, crouching, kneeling, and crawling is not required.
• Frequent and consistent attention to detail, multi-tasking, analysis, verbal communication, reading/writing, and memory would be required as part of the cognitive job demands.
• During busy periods within the department, hours of work may extend beyond normal workday of 8 hours with flexibility to adjust start and end times along with shortening other workdays in the week.

Why you’ll love working at Aurora

• Flexibility: you will enjoy a flexible work environment that is the perfect blend of work and fun! You will be empowered to achieve work-life balance with flexible hours, remote work options, meeting-free-Friday-afternoons and more!
• Total Rewards: we will motivate you to go above and beyond with a competitive salary, professional development opportunities, company SWAG, team activities and modern technology.
• Team: we are a diverse and global team of cannabis enthusiasts, energetic innovators, fitness gurus, caring parents, foodies and more, with a collective passion to nurture an inclusive environment that helps you grow and provide people better days with cannabis.

Diversity, Equity, Inclusion, Belonging and Accessibility

At Aurora, we are proud to foster and celebrate a diverse community of professionals! We take pride in nurturing an inclusive culture that empowers our people to be their authentic selves, celebrate their differences and love where they work.

Our diverse community combined with our inclusive culture, is what sets us apart in the industry and equips our A-Team with superpowers – and this is why, we encourage all candidates to apply for job opportunities regardless of race, national origin, colour, religion, age, gender identity or expression, sexual orientation, marital and family status, disability, or any other identifying characteristic.

We value the unique skills and experience each person brings to Aurora and are committed to creating and maintaining an accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Human Resources team know by contacting us at View email address on apply.j-vers.com

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