Help Desk Support
Full-time
Jefferson Theododore Lawn Care
This is a remote position.
We are seeking a dependable and customer-focused Remote Help Desk Support Specialist to provide technical assistance and support to users remotely. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a passion for delivering timely solutions. This role involves diagnosing and resolving technical issues, assisting users with hardware and software problems, and ensuring a positive support experience.
Key Responsibilities
- Provide remote technical support to employees/customers via phone, email, chat, and remote access tools.
- Troubleshoot and resolve hardware, software, network, and system-related issues.
- Log, track, and update support tickets using a help desk ticketing system.
- Perform password resets, account access support, and basic system administration tasks.
- Assist users with operating systems, applications, printers, VPNs, and other IT-related tools.
- Escalate complex technical issues to appropriate teams when necessary.
- Document troubleshooting steps, solutions, and recurring issues for knowledge base improvement.
- Follow IT support procedures, security policies, and service-level agreements (SLAs).
- Provide clear and professional communication while supporting users remotely.
- Stay current with technology updates and IT best practices.
Requirements
- 1+ years of experience in a help desk, technical support, or customer service role.
- Strong knowledge of Windows/macOS operating systems and common business applications.
- Experience with remote support tools and ticketing systems.
- Basic understanding of networking concepts (TCP/IP, Wi-Fi, VPNs, DNS).
- Excellent verbal and written communication skills.
- Strong problem-solving and organizational abilities.
- Ability to work independently in a remote environment.
- Reliable internet connection and a professional remote workspace.
- Ability to work scheduled shifts and respond promptly to support requests.
- Comfortable managing multiple priorities in a fast-paced environment.
Benefits
- Remote work flexibility
- Competitive compensation
- Professional growth opportunities
- Training and development support
- Collaborative and supportive team environment
Vacancy posted 2 days ago
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