IT Support Specialist

Job Synopsis

Mennonite Central Committee British Columbia (MCC BC) is a faith-based organization working in the name of Christ to respond to human need and to work for peace and justice. Through local and global relief, development, and peacebuilding initiatives, MCC BC seeks to walk alongside communities with compassion, humility, and hope.

Reporting to MCC BC’s I.T. Manager and as a member of the MCC BC Information Technology team, the IT Support Specialist supports the delivery of Information Technology (I.T.) services that equip MCC BC teams to carry out this mission.

This is a hands-on, support- and ticket-based role for an IT professional with proven, practical experience who can work independently to resolve a broad range of day-to-day technical issues. This is not a supervisory or management role; it is a frontline technical resource for administrative teams, Thrift Shop, and Social Enterprise teams across multiple locations in British Columbia, and affiliated organizations, providing reliable, proficient-level technical support.

Responsibilities include installing and configuring hardware and software; responding to and resolving technology support tickets; supporting systems supplied through MCC’s Global I.T. group; supporting staff in their day-to-day use of MCC BC technology; and supporting technology projects and asset tracking.

As an integral member of the team, this position requires a personal alignment with MCC BC’s Christian identity and values, which are rooted in Jesus, the Anabaptist community of faith, and the work of reconciliation. The role includes participation in devotionals and prayer within MCC BC, as well as at churches or faith gatherings, and calls for representing MCC and its work with integrity in all settings.

Qualifications

Essential

• Demonstrated commitment to a personal Christian faith and discipleship, active participation in a Christian church or Christian community, and nonviolent peacemaking
• 2+ years of hands-on experience providing IT support in a help desk, service desk, or technical support environment, with demonstrated experience using a ticketing/ITSM system to track, prioritize, and resolve support requests
• A certificate, diploma, or equivalent combination of education and practical experience in relevant technology platforms
• Legally able to work in Canada
• Satisfactory criminal record clearance (required upon hire)

Preferred

• Proficient, working knowledge of Microsoft technologies (e.g., MS365, Windows OS)
• Experience in a team, volunteer, or customer service role
• Knowledge of Canadian faith-based charities an asset

Key Competencies

• Technical Troubleshooting:  Proficient at diagnosing and resolving a wide range of hardware, software, and network issues 
• Microsoft & Cloud Proficiency:  Demonstrated intermediate-level skills in configuring, supporting, and maintaining Microsoft-based systems (e.g., MS Azure, MS Intune, Exchange & MS365) and various cloud/SaaS platforms, along with related devices and networks (VPN, LAN, wireless) 
• User Support & Communication: Ability to communicate clearly and provide helpful support to users
• Organization & Task Management:  Ability to follow processes and complete assigned tasks reliably
• Team Collaboration:  Works constructively with team members and stakeholders

FOR FULL JOB DESCRIPTION AND TO APPLY ONLINE, GO TO: IT Support Specialist

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