Manager, Parking Operations & Contracts

Req ID: 28264 
Vacancy Type: Permanent 
Number of Positions: 1  
Closing Date: 07/10/2026

Job Summary

The Manager, Parking Ops & Contracts is responsible for overseeing the operational delivery, contract management, and strategic growth of the City of Mississauga’s private parking services. Reporting to the Manager, Parking Services, this position leads a team focused on traffic operations, vendor agreements, and performance optimization. The role ensures that private parking programs are well-managed, customer-focused, and financially sustainable through business development, service innovation, and contract accountability. This includes oversight of private parking lot operations, vendor-managed programs, service delivery partnerships, and the exploration of new revenue models that align with citywide mobility and sustainability objectives.

Duties and Responsibilities

• Lead, coach, and support a team responsible for the administration and development of private property parking-related services.
• Manage operational contracts, including Letters of Agreement (LOAs), MOUs, and service-level agreements for parking infrastructure, towing, payment processing, and enforcement-related support.
• Oversee the planning and performance of private property parking lots, signed parking areas, on-street metered zones, and shared-use spaces.
• Develop and implement business models that expand revenue opportunities.
• Monitor and report on contractual performance, vendor compliance, and service-level outcomes, ensuring value for money and operational integrity.
• Collaborate with Legal, Finance, and Procurement to support contract negotiations, renewals, audits, and issue resolution.
• Guide the development of performance measures, dashboards, and benchmarking tools to monitor the effectiveness and financial return of municipal parking programs.
• Identify and implement operational efficiencies, customer service enhancements, and innovations in service delivery.
• Liaise with private property owners, third-party vendors, local BIAs, and the public to support collaboration, service agreements, and complaint resolution.
• Stay informed on emerging market trends, technology, and policy changes that may influence parking strategy, infrastructure, or business partnerships.

 

Skills and Qualifications

• Post-secondary degree or diploma in Business Administration, Public Administration, Urban Planning, Transportation, or a related field.
• Minimum 5–7 years of progressive experience in municipal parking, contract management, public service operations, or business development.
• Strong knowledge of parking services operations, including revenue models, vendor management, and service-level agreements.
• Demonstrated ability to lead cross-functional teams and manage complex vendor relationships.
• Experience in contract negotiations, procurement processes, and compliance monitoring.
• Proficiency with data analysis, performance measurement, and reporting tools.
• Strong communication and interpersonal skills, with the ability to liaise with internal and external stakeholders at all levels.
• Understanding of municipal policy, urban mobility trends, and enforcement-related service models is an asset.
• Familiarity with parking technology platforms and smart infrastructure considered an advantage.
• A valid Ontario Class G driver’s licence and the ability to attend locations throughout the city as required.

Hourly Rate/Salary: $ 100,277.00 - $ 133,703.00
Hours of Work: 35
Work Location: Mavis North, Enforcemnt/C Stor
Organization Unit: CMS/Parking Enf Ops & Contracts
Department/Division/Section: CMS/Community Services Dept , CMS/Enforcement Division , Parking Enforcement
Non-Union/Union: Non Union

The City of Mississauga may use artificial intelligence (AI) technology in sourcing candidates for some positions, however, it is not being used for screening, assessing, or selecting candidates.

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.

All personal information is collected under the authority of the Municipal Act.

Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Learn more about the City’s commitment to Equity, Diversity and Inclusion .

Accommodations
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please complete the following Accommodation Request Form and have it emailed to View email address on jobs.mississauga.ca citing the Job ID and Job Title. This will inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.