Property Manager

Overview

Reporting to the Director of Operations the Property Manager supervises the daily operations of buildings under the direction of the Director; ensuring that the work is completed efficiently and meets BCIHS standards of maintenance and repair. This position is a leadership role that works with a team within the assigned property portfolio.

The Property Manager plays a significant role in shaping a positive tenant experience, acts as a liaison and engages with tenants and works collaboratively with various internal and external stakeholders to deliver a high standard of customer service.

Key Accountabilities

In the performance of these responsibilities, the Property Manager is accountable for:

• Managing all day-to-day property operations to ensure work is completed efficiently and to BCIHS standards.
• Evaluating each housing complex, identifying unique requirements, and contributing to property management plans that support sustainable operations.
• Working with Operations staff and referring partners on tenant selection, on-site services, and tenancy-related issues.
• Performing regular building and suite inspections to ensure maintenance, cleanliness, and safety standards; identifies deficiencies and recommends 1–3-year improvement plans.
• Collaborating with the Maintenance team to implement maintenance programs that support tenant safety, comfort, and long-term asset viability.
• Advising tenants on policies and income programs; explains rent calculations; signs tenancy agreements; manages rent collection, arrears, and repayment plans.
• Addressing breaches, issuing notices, mediating disputes, approving transfers, and problem-solving when tenants can no longer be housed by BCIHS.
• Responding to inquiries form tenants, partners, agencies, and the public; stabilizing sensitive issues and escalating concerns to leadership when required.
• Representing BCIHS at Residential Tenancy Branch, Supreme Court, and Small Claims hearings.
• Ensures buildings comply with bylaws, permits, regulations, and building codes; operates within the Residential Tenancy Act, Societies Act, and related legal processes.
• Preparing monthly portfolio reports and collaborating with senior management on budget planning and monitoring.
• Conducting move-in/move-out inspections, coordinating unit turnovers, ensuring timely filling of vacancies, and working with PPAs to interview prospective tenants.
• Working with community partners and support providers to develop tenant-focused programs and connect residents to appropriate services.
• Maintaining current knowledge of BCIHS policies, housing programs, funding requirements, and trends in property management, social housing, and residential tenancy legislation.

Qualifications

Education, Training, and Experience

• Certificate or Diploma in Property Management or related field
• Diploma related to the area of building maintenance and construction
• 5 years' experience in property management environment
• Direct experience working in and with construction trades/ maintenance and in conducting building and project inspections
• Valid BC Driver's License / Mode of Transportation
• Valid First Aid Certificate

Knowledge, Skills & Abilities

• Excellent verbal, written, interpersonal, and customer-service abilities.
• Proven experience providing direction and oversight to building managers, contractors, and on-site staff.
• Demonstrated ability to address and resolve on-site issues quickly and effectively.
• Skilled with word processing, spreadsheets, databases, and property management software.
• Strong understanding of affordable housing operations, principles, and best practices.
• Extensive knowledge of the Residential Tenancy Act and policies governing social housing.
• Solid understanding of facility management and building maintenance practices.
• Ability to interpret and communicate funding requirements to residents and program participants.
• Ability to analyze financial reports to identify trends, corrective measures and Ability to review financial reports, identify trends, and address variances
• Competent in preparing clear, accurate reports and correspondence.
• Strong organizational skills with the ability to adapt to changing priorities and environments
• Ability to work well under pressure and, at times, in a challenging public environment

Job Type

Full-time, Permanent, Exempt

Compensation

Annual salary: $60,500 - $ 81,800 (commensurate with experience)

Benefits

Company pension plan

Extended health care

Dental care

Vision care

Life insurance

Employee Assistance Program (EAP)

Paid time off

Location

548 Beatty Street, Vancouver, BC

How to Apply

Please send your cover letter and resume to ***email_hidden*** with the job title in the subject line.

BCIHS aims to provide an inclusive workplace that leverages diversity, ensuring that everyone feels valued, safe, respected, and empowered to grow. In keeping with our organizational Vision and Mission, we encourage applications from candidates of Indigenous ancestry who possess a strong understanding of Indigenous culture, practices, and the impacts of historical injustices.