Manager
Wentworth Hospitality Group
About Us
Wentworth Hospitality Group proudly includes Tableau Bar Bistro, Homer St. Cafe & Bar, and Maxine’s Cafe & Bar. Our newest venture, Folietta, promises to be a vibrant and engaging neighbourhood gem where guests can enjoy exceptional Italian cuisine in a relaxed atmosphere. If you thrive in a culture dedicated to excellence, inclusivity, and superior guest service, we want you on our team!
Position Summary
As a Manager at Folietta, you will be essential in creating remarkable dining experiences and connecting with guests and our community as a whole. Your role will involve overseeing daily operations, ensuring that our high standards of efficiency, productivity, quality, and guest experience are met.
Position Responsibilities
Front of House:
- Coordinate daily operations for both Front of House and Back of House.
- Execute outstanding food and guest service.
- Respond efficiently and accurately to customer complaints.
- Organize and supervise shifts.
- Appraise staff performance and provide feedback to enhance productivity.
- Ensure compliance with sanitation and safety regulations.
- Control operational costs and identify measures to reduce waste.
- Conduct pre-shift briefings.
- Innovate strategies to boost sales.
- Motivate and inspire leadership at the team level to drive sales.
- Demonstrate an ‘Anything is Possible’ mindset: dream big and play big.
- Emulate behavior that drives sales by engaging with guests and assisting where needed; no job is too small.
- Perform other duties as assigned.
People:
- Ensure all team members understand and maintain operating standards.
- Motivate team members towards delivering next-level guest service.
- Address guest concerns and seek positive resolutions.
- Assist in training new hires and encourage ongoing development for existing staff.
- Ensure brand service standards and proper dress code are consistently maintained.
- Foster a positive team culture with a "can do" attitude.
- Promote a passionate and competitive sales-driven environment.
- Demonstrate, promote, and lead by living into our Vision, Mission & Values.
Place:
- Maintain a professional atmosphere that ensures top employee and guest safety standards.
- Ensure a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, complying with health and legal regulations.
- Ensure a safe workplace in compliance with WorkSafe BC.
Profit:
- Limit promotional and Q.S.A. bills.
- Identify and implement new ways to increase profit.
- Improve systems and efficiency.
- Control waste, spillage, and portion sizes.
- Achieve labor budgets for each shift.
- Perform bar checks, including non-alcoholic beverages, limes, and juices; manage 86'd products.
- Ensure accurate, realistic sales forecasts are achieved every shift.
Qualifications:
- Education: Post-secondary degree in business management or hospitality is ideal.
- Experience: 2-3 years of prior experience in restaurant management.
- Ability to work varied hours.
- Knowledge of driving sales and meeting financial goals.
- Results-driven with a demonstrated record of prior success.
- Excellent interpersonal skills with guests and employees.
- Strong conflict resolution skills.
- Adaptable, flexible, and high energy, with a tolerance for stressful situations.
- Understanding of basic accounting principles and budgets.
- Proven ability to coach and manage people effectively.
- Driven towards personal development.
- Proficient in Word, Excel, Outlook, and POS systems.
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