Manager

About Us

Wentworth Hospitality Group proudly includes Tableau Bar Bistro, Homer St. Cafe & Bar, and Maxine’s Cafe & Bar. Our newest venture, Folietta, promises to be a vibrant and engaging neighbourhood gem where guests can enjoy exceptional Italian cuisine in a relaxed atmosphere. If you thrive in a culture dedicated to excellence, inclusivity, and superior guest service, we want you on our team!

Position Summary

As a Manager at Folietta, you will be essential in creating remarkable dining experiences and connecting with guests and our community as a whole. Your role will involve overseeing daily operations, ensuring that our high standards of efficiency, productivity, quality, and guest experience are met.

Position Responsibilities

Front of House:

• Coordinate daily operations for both Front of House and Back of House.
• Execute outstanding food and guest service.
• Respond efficiently and accurately to customer complaints.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to enhance productivity.
• Ensure compliance with sanitation and safety regulations.
• Control operational costs and identify measures to reduce waste.
• Conduct pre-shift briefings.
• Innovate strategies to boost sales.
• Motivate and inspire leadership at the team level to drive sales.
• Demonstrate an ‘Anything is Possible’ mindset: dream big and play big.
• Emulate behavior that drives sales by engaging with guests and assisting where needed; no job is too small.
• Perform other duties as assigned.

People:

• Ensure all team members understand and maintain operating standards.
• Motivate team members towards delivering next-level guest service.
• Address guest concerns and seek positive resolutions.
• Assist in training new hires and encourage ongoing development for existing staff.
• Ensure brand service standards and proper dress code are consistently maintained.
• Foster a positive team culture with a "can do" attitude.
• Promote a passionate and competitive sales-driven environment.
• Demonstrate, promote, and lead by living into our Vision, Mission & Values.

Place:

• Maintain a professional atmosphere that ensures top employee and guest safety standards.
• Ensure a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, complying with health and legal regulations.
• Ensure a safe workplace in compliance with WorkSafe BC.

Profit:

• Limit promotional and Q.S.A. bills.
• Identify and implement new ways to increase profit.
• Improve systems and efficiency.
• Control waste, spillage, and portion sizes.
• Achieve labor budgets for each shift.
• Perform bar checks, including non-alcoholic beverages, limes, and juices; manage 86'd products.
• Ensure accurate, realistic sales forecasts are achieved every shift.

Qualifications:

• Education: Post-secondary degree in business management or hospitality is ideal.
• Experience: 2-3 years of prior experience in restaurant management.
• Ability to work varied hours.
• Knowledge of driving sales and meeting financial goals.
• Results-driven with a demonstrated record of prior success.
• Excellent interpersonal skills with guests and employees.
• Strong conflict resolution skills.
• Adaptable, flexible, and high energy, with a tolerance for stressful situations.
• Understanding of basic accounting principles and budgets.
• Proven ability to coach and manage people effectively.
• Driven towards personal development.
• Proficient in Word, Excel, Outlook, and POS systems.