Security Guard - City of Kelowna Regulation Enforcement and Ops Centre

Commissionaires BC is currently looking for an experienced security officers to join our team working with the City of Kelowna!

This role will play a key role as part of a team responsible for maintaining the safety and security of City of Kelowna properties, facilities, and assets. This position involves conducting patrols, monitoring security systems, securing buildings, enforcing bylaw compliance, and participating in mobile surveillance operations.

The role also includes elements of community outreach, responding to complaints and incidents, and gathering evidence and information to prepare detailed reports. You will work to ensure a safe and secure environment for employees, visitors, and the public.
This position offers valuable opportunities to collaborate with RCMP and Bylaw Services, providing meaningful experience for those pursuing careers in law enforcement. Depending on the nature of incidents, you may be required to appear in court as a witness.

We are seeking proactive, community-focused individuals who are confident engaging with the public. A core aspect of this role is educating individuals and groups on applicable bylaws while promoting compliance within designated sites through a professional and respectful approach.

Payrate: starting at $25/hr

Some of your responsibilities will include:
Regulation enforcement:

• Patrolling & Site Security: Conduct regular extensive foot and vehicle patrols of buildings, parks, and public spaces to deter, detect, and respond to security risks, unlawful activity, and safety concerns.
• Bylaw Enforcement: Enforce City bylaws (e.g., park hours, unauthorized structures, liquor restrictions) using a progressive, professional approach to ensure compliance.
• Public Engagement: Provide professional, courteous service while engaging with the public and clients in a respectful and empathetic manner. Offer assistance, guidance, and support, and address concerns related to unauthorized presence or behavior calmly and professionally.
• De-escalation & Incident Response: Manage conflicts using effective de-escalation techniques, ensuring situations are resolved calmly and safely; document and report all incidents.
• Trespass Enforcement: Issue and enforce trespass notices for repeat offenders in accordance with City policies.
• Mobile Surveillance Support: Assist law enforcement (e.g., RCMP) through mobile surveillance activities related to active investigations and arrests.
• Reporting & Documentation: Maintain accurate daily logs, reports, and notebooks documenting incidents, observations, and activities. Comfortable wearing and operating body worn camera in accordance with internal policies.  

Operations Centre:

• Monitor CCTV cameras and fire/alarm systems and reporting any suspicious activity
• Take incoming calls from the public, police and/or employees in a timely manner 
• Working with the wider team and RCMP officers to dispatch support and resources to incidents/alarms as required
• Maintaining a detailed log after the end of each shift
• Producing ad hoc reports as required by management/client
• Conducting follow-up reviews with clients to ensure client satisfaction  

Your Must-Haves:  

• A valid BC Security License 
• AST certificate
• You have a minimum of 2 years’ experience in a security or customer service environment
• Previous experience monitoring multiple CCTV cameras simultaneously
• You have excellent verbal and written communication skills
• You have proven time-management and organizational skills
• Must be physically capable of conducting extensive foot patrols (up to 22,000 steps per shift) and working outdoors in all weather conditions.
• Comfortable working in high pressure situations using deescalation training and tactics

Your Nice to Haves:

• A Class 5 BC Drivers License and clean drivers abstract
• Occupational first aid level 1
• Narcan training
• MOAB certification

What’s in it for you?   

• Opportunity for growth and development
• Work for a reputable and nationally known company 
• A challenging yet rewarding work environment
• Work closely with the RCMP and the city, giving back to the local community
• Competitive salary with length of service increases

You’re a good fit if…  

• You pride yourself on your superior customer service skills
• You thrive in a fast-paced environment
• You can think on your feet and problem solve
• You can work alone or as part of a team

Our Story 
Commissionaires BC is a Canadian, not-for-profit security/enforcement organization that has been in business since 1927. Our mandate is to give back to those who served and continue to serve in our communities and country. 
Commissionaires provides security services for over 200 sites and are located in over 110 communities across the province. Our client base runs from the Federal Government to local municipalities, airports, industrial sectors, and commercial/residential buildings.  
Our guards are not only behind the scenes providing security and access control, but front and centre providing valued customer service to the public.