Intake and Processing Attendant (Temporary, Full Time)

Position: Intake and Processing Attendant, Support Services Division

Start Date: TBD

Status: Temporary, Full Time (anticipated 12-month contract)

Application Deadline: Tuesday, September 22, 2026 @ 11:59PM

Salary: $42,463 (Starting) to $70,660 (at 30 Months)

Position Summary:  

This posting is for an existing vacancy.

Intake and Processing Attendants (IPAs) are often the first point of contact for members of the public requesting various records from the London Police Service (LPS). IPAs support Records Screening Operators and Freedom of Information Analysts by assisting customers in applying for and obtaining Criminal Record Checks, Record Suspensions, Adoption Record Checks, and Freedom of Information Requests.

The IPA interacts with the public in a courteous and professional manner while working efficiently to assist a high volume of customers. The IPA uses an electronic booking system to book appointments for customers and reviews applications for accuracy.

Responsibilities:

• Provide customer service to members of the public requesting various records by telephone, email, and in person.
• Process applications for Criminal Record Checks, Record Suspensions, Adoption Record Checks, and Freedom of Information Requests.
• Validate documentation required and produced for applications.
• Provide assistance and/or instruction to members of the public with the completion of pertinent forms.
• Communicate with Records Screening Operators to ensure accuracy of record check applications and adherence to applicable legislation and guidelines.
• Fingerprint persons and obtain and record all necessary information from persons being fingerprinted to ensure accuracy and adherence to applicable legislation and guidelines.
• Receive and process funds related to various records and issue receipts when required.
• Prepare necessary accounting documents in accordance with LPS procedures to be directed to Financial Services.
• File and purge electronic and paper documents according to LPS procedures.
• Other duties as assigned within the core competencies.

Requirements:

• Secondary School Diploma or equivalent.
• 6-12 months’ experience in customer service.
• Problem solving skills and judgement required for problems, situations and responsibilities that are covered by standards, precedents, and procedures.
• Effective communication skills for regular contact with members of the public to give, obtain and/or exchange information with tact and courtesy.

Benefits/Pension:

Temporary members receive ten percent (10%) of their hourly rate in lieu of benefits (after 120 calendar days) and are also eligible to join the OMERS Pension Plan upon their first day of hire.

Hours of Duty:

Day shift; Monday-Friday

Application Process:

Please refer to the “ How to Apply ” page on our website for application instructions.  We thank all applicants for their interest in the London Police Service; however, only those selected will be contacted.

London Police Service does not use Artificial Intelligence (AI) enabled tools in the selection or hiring process. Hiring decisions are made by humans based on job-related criteria.

The London Police Service is committed to fostering an inclusive workplace, representative of the community we serve, that values equity, diversity, and inclusion. We strive to create an environment where all individuals are treated with dignity and respect and are provided equal opportunities to succeed.

Applicants requiring accommodation for any stage of the application process, please contact our Human Resources Specialists at [email protected] .

The London Police Service is located in southwestern Ontario, Canada. We have over 800 members (officers and civilians) and we proudly serve over 400,000 residents in the City of London. Our mission is to ensure the safety and well-being of London’s communities and our goal is to have a membership that is representative of the diverse London community.