Remote Overnight Travel and Lifestyles Concierge (GDS Required)

Job Description

Job Description

Remote Overnight Travel & Lifestyles Concierge – GDS Required

100% Remote in Ontario | Permanent Full-Time | Starting at $20.00/Hour + Overnight Shift Differential

Love travel? Have hands-on GDS experience? Looking for a permanent remote opportunity without the pressure of sales? We'd love to hear from you!

This is a newly created permanent position.

Aspire Lifestyles is seeking experienced travel professionals to join our team as Remote Overnight Travel & Lifestyles Concierges.

In this role, you will leverage your travel knowledge and GDS expertise to support premium customers with domestic and international travel arrangements, including flights, accommodations, transportation, dining reservations, entertainment, and other lifestyle services.

You will coordinate complex itineraries, manage travel changes, and resolve unexpected disruptions while delivering exceptional, personalized customer service.

Why Consider This Opportunity?

• 100% Work from Home: Work remotely from anywhere in Ontario.
• Additional Overnight Compensation: Starting at $20.00/hour, plus evening/overnight shift differential and performance incentives.
• No Sales Pressure: No outbound sales, cold calling, or commission-based selling.
• Comprehensive Benefits: Medical, dental, and vision coverage.
• RRSP Match: Invest in your future with our company matching program.
• Work-Life Balance: Potential compressed workweek opportunities, including 4 x 10-hour shifts, based on operational needs.
• Paid Time Off: Vacation and personal time.
• Career Stability: Permanent, full-time employment with annual performance and compensation reviews.
• Paid Training: Get the support you need to learn our systems and processes.

What You'll Be Doing

• Book, modify, and manage domestic and international travel arrangements.
• Use Sabre and other GDS tools to research and coordinate travel solutions.
• Assist with flight changes, cancellations, disruptions, and complex itineraries.
• Respond to customer inquiries involving travel arrangements and loyalty programs.
• Enhance customer travel experiences by supporting requests for dining reservations, entertainment, and other lifestyles services.
• Support customers through phone, email, and chat.
• Navigate multiple systems while delivering personalized, high-quality service.
• Document customer interactions accurately while meeting quality and productivity standards.

What We're Looking For

• Minimum 2 years of professional travel industry experience.
• Hands-on GDS experience is required; Sabre is strongly preferred.
• Experience in the travel industry, including airline reservations, corporate travel support, online travel booking platforms, or travel coordination.
• Strong customer service, communication, and problem-solving skills.
• Ability to manage complex travel requests in a fast-paced environment.
• Comfortable working independently in a remote environment.

Work Requirements

• Must reside in Ontario.
• This position requires availability for assigned shifts, which may include evenings, weekends, and holidays based on business needs. Specific scheduling expectations will be communicated during recruitment.
• This remote position requires a private workspace suitable for handling confidential client information and reliable internet connectivity meeting company technical standards. The role involves extended computer and telephone-based work, with reasonable accommodations available in accordance with applicable law.
• A reliable hardwired internet connection is required, with minimum speeds of 25 Mbps download and 5 Mbps upload while connected through the company VPN. Wi-Fi and satellite internet connections are not approved for this position.
• Ability to successfully complete a background check.

Ready for a New Opportunity?

If you have travel industry experience, and passion for creating exceptional customer experiences, we'd love to meet you!

Join Aspire Lifestyles and bring your travel expertise to an opportunity where exceptional service meets extraordinary experiences.

Aspire Lifestyles is committed to ensuring accessibility for persons with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.

Aspire Lifestyles Services Limited is a leader in premium customer service solutions. We specialize in delivering exceptional experiences to Ultra High Net Worth clients around the globe.

Company Description

Aspire Lifestyles Services Limited is a leader in premium customer service solutions. We specialize in delivering exceptional experiences to Ultra High Net Worth clients around the globe.