Counselling Assistant

Job Responsibility:

Classification & Regular Hours

Hours per Week: 35 Salary Grade: Level N

About Western

Western University delivers an academic experience second to none. Western challenges the best and brightest faculty, staff and students to commit to the highest global standards. Our research excellence expands knowledge and drives discovery with real-world application. Western attracts individuals with a broad worldview, seeking to study, influence and lead in the international community. Since 1878, The Western Experience has combined academic excellence with life-long opportunities for intellectual, social and cultural growth in order to better serve our communities.

About Us

The Faculty of Social Science is a research-intensive academic unit that endeavors to deliver high impact learning. Undergraduate students at every level benefit are educated to think critically and make a difference globally.

Responsibilities

The staff in the Academic Counselling Office work as a team to provide administrative support to ensure the smooth operation of the Faculty. The Counselling Assistant provides administrative support in the office, primarily for the undergraduate student functions under the Academic Counsellors but may be called upon to provide support in other areas. The workload is dictated by both the formal position requirements and by day-to-day requests from the Academic Counsellors and other team members. The Counselling Assistant handles a wide variety of tasks and deals courteously and efficiently with frequent interruptions and a minimum of supervision. All members of the Faculty of Social Science administrative staff are expected to work as both team leaders and team members as the task requires.

Qualifications

Education:

• 2 year Community College diploma in a business related field
• 3 year Bachelor of Arts in a Social Science field preferred

Experience:

• 1 year of administrative experience in an office environment providing customer service
• Experience with the cyclical nature of the academic year preferred

Knowledge, Skills & Abilities:

• Familiarity with PeopleSoft Higher Education for student academic records for student follow-ups
• Ability to index and input all paper documentation for quick access by office and Dean's Office
• Intermediate skills in Microsoft Word, Excel, Power Point and Outlook skills with the ability to support Academic Counsellors' appointments and email, as well as filing of email correspondence with students
• Familiarity with Cascade preferred
• Calm demeanor to react well in high-pressure and emotional situations
• Excellent communications skills with an ability to present in a professional, respectful and diplomatic manner
• Knowledge of University policies and services, and Department policies & practices preferred
• Motivation and willingness to stay abreast of technological developments
• Attention to detail, proof-reading skills with an ability to process information with a high degree of accuracy
• High degree of time management and organization skills, with an ability to multi-task and maintain an organized and effective personal work environment
• Ability to function in a team as well as independently, showing both resourcefulness and initiative to work independently with little supervision
• Ability to work in a fast-paced environment, meet tight deadlines and adapt to growth and change
• Strong problem solving skills with the ability to research/investigate issues and resolve problems
• Excellent customer service skills to handle inquiries and resolve issues in a professional and timely manner
• Knowledge of office procedures including strategies for records management

Union Statement

Western welcomes applications from all qualified individuals; however, it is the university's policy to give first consideration to all qualified UWOSA applicants.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression. Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources at View email address on ca.edajobs.com or phone View phone number on ca.edajobs.com.

Please Note:

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.