Technical Enablement Specialist

Summary/Objective

The Technical Enablement Specialist strengthens the technical proficiency and operational readiness of internal teams while supporting company-wide onboarding efforts. This role focuses on developing, maintaining, and delivering enablement programs that improve understanding of the Paymentus platform, its features, and its workflows. They work cross-functionally to ensure that technical knowledge is accurately captured, well-documented, and effectively transferred across the organization.

This position bridges the gap between product knowledge, operational execution, and instructional design —helping translate technical complexity into clear, actionable learning for diverse audiences.

Essential Functions and Responsibilities:

•   Co-facilitate live onboarding sessions for new hires across the company, delivering platform training tailored for both technical and non-technical participants.


•   Research new and updated platform features, collaborating with subject matter experts to translate them into clear documentation, tutorials, and training materials.


•   Design and maintain enablement assets such as reference guides, walkthroughs, internal Smart Courses, and scenario-based learning modules.


•   Partner with Product Support, Implementation, Product, and Client Services teams to align on feature releases, process changes, and training needs.


•   Identify recurring knowledge gaps or operational inefficiencies and design targeted enablement initiatives to address them.


•   Collect and analyze feedback from training participants and stakeholders to continuously improve content, clarity, and delivery.


•   Contribute to the creation and delivery of continuing education programs for existing employees, emphasizing platform updates and best practices.


•   Assist in defining and standardizing internal documentation and learning content to ensure consistency and scalability.


•   Maintain an active understanding of the Paymentus platform and operational workflows to ensure enablement materials remain current and accurate.


•   Support the creation of client-facing knowledge resources in partnership with Technical Writing and Customer Success.

Education and Experience:

•   Bachelor’s degree in information technology, education, communications, or a related field preferred.


•  2–4 years of experience in product enablement, technical training, or documentation for SaaS or enterprise software.


•   Proven ability to translate complex technical concepts into clear, engaging materials for varied audiences.


•   Familiarity with web technologies, APIs, and general troubleshooting workflows.


•   Excellent written and verbal communication skills with exceptional attention to detail.


•   Experience designing and delivering both live and asynchronous learning experiences.


•   Strong organizational skills with the ability to manage multiple priorities and deadlines.


•   Experience in fintech, SaaS, or customer support operations is a plus.

What We Offer:

• An environment for continual learning, mentoring, and embracing the best technology for the problem


• Competitive salary and bonus structure


• A collaborative and supportive environment that encourages innovation, and offers opportunities to advance your career


• Group Health & Dental Benefits plan


• Corporate discounts on services


• Subsidized Family day of your choosing


• Discounted gym membership

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.

Physical Demands

This role requires sitting or standing at a computer workstation for extended periods of time.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 40 hours per week. Occasional evening and weekend work may be required as job duties demand.

Travel

No travel is required for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, medical condition including medical characteristics, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.

An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.