Delivery Specialist - Lexus of Richmond Hill

Delivery Specialist

Lexus of Richmond Hill l Weins Auto Group

Weins Auto Group is looking for a Delivery Specialist to join our team at Lexus of Richmond Hill. We are looking for a highly motivated individual to join our sales team. As a Delivery Specialist, you make it your duty to coordinate and complete vehicle sales deliveries to customers with the primary objectives of maximizing efficiency and customer satisfaction. This position is ideal for a car enthusiast who aspires to become a successful sales professional.

We value our employees and believe in our staff, work-life balance and career progression from within. We are an employee-centric workplace with a focus on the whole person.

Join us; we are transforming the auto industry. See how Weins Auto Group is a great place to work, to learn and grow your career:

• We offer a competitive compensation plan and a top-notch benefits plan
• We are with you and value your loyalty by investing in your future with generous group RRSP options and matching program
• We know everyone needs a long weekend from time to time. We try our best to make that happen for our retail associates.
• We are lifelong learners and want to support our associates who endeavour to continue their education through our Educational Reimbursement Program
• We have a generous Vehicle Purchase Program along with a Parts & Service Discount
• We invest in your career with development and training opportunities.
• We know employees need support from time-to-time. Our Employee Assistance Program is accessible to all associates.
• We want more associates just like you and we offer an Employee Referral Program to thank our associates for a great referral
• We celebrate personal and professional milestones and team events
• We want to promote healthy lifestyle, and offer a generous fitness discounts & more

Key Responsibilities:

• Provide customer satisfaction by ensuring a seamless flow from vehicle purchase to delivery
• Work with the Financial Services Department to coordinate all paperwork and administration for the delivery of vehicles to our guests (including but not limited to: insurance confirmations, bills of sale, aftermarket contracts, and other admin items as required)
• Secure the following required documentation from the customer prior to delivery: insurance confirmation, void cheque or pre-authorized payment form; articles of incorporation (if a company); third party payment form; copy of drivers’ licenses
• Pre-Delivery: Coordinate all pre-delivery vehicle prep work to ensure the vehicle is in perfect condition prior to customer delivery
• Post-Delivery: Complete a full product presentation with the customer, reviewing the operation of the vehicle and highlighting key features and benefits
• Provide an orientation tour of our service and parts department for new customers, and schedule their first service appointment
• Review post-sale Customer Satisfaction Index (and social media review) form and complete follow-up Customer Satisfaction calls and letters after vehicle delivery

Qualifications:

• Valid Driver’s License and clean Driver's Abstract
• Valid OMVIC License (or ability to obtain)
• Provide exceptional customer service with positive energy and enthusiasm
• Professional, friendly, and outgoing personality
• Ability to communicate effectively with great attention to detail and exceptional organizational skills
• Possess great attention to detail and have exceptional organization skills
• Proficient with Microsoft Office Suite

Compensation: Salary plus bonus

Employment Type: Permanent Full-Time

Don’t have this exact experience but feel like you have what it takes?

Tell us your story. We also consider potential when hiring employees. Let us know in your cover letter what makes you the perfect candidate for this role.

Weins Auto Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

As part of our recruitment and training process, WEINS Canada (O/A WEINS Auto Group) and all our divisions, use artificial intelligence (AI)-powered tools to assist in evaluating candidates for roles. These tools may be used to:

• Assess skills and competencies through simulated training environments.
• Analyze responses to training modules or testing scenarios.
• Generate performance insights to support hiring decisions.

The AI systems used are designed to support fair and consistent evaluation. We are committed to ensuring that these tools do not result in discrimination or bias based on race, gender, disability, or other protected grounds under the Ontario Human Rights Code. If you have questions or concerns about the use of AI in our hiring or training process, or if you require accommodations, please direct your inquiry to our Talent Acquisition Team at View email address on weinscanada.talentnest.com.

Successful candidates will be subject to background checks not limited to criminal, credit, educational and or employment verification.

Accommodation will be provided in accordance with AODA. If you require accommodations during the recruitment process, please indicate this in advance.

This is an existing vacancy.