Support Engineer II (Software Application Support)

Who We Are:

At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results.  Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise.

As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results. The Support Engineer II role spec ifically supports our Emburse Enterprise platform, helping global organizations modernize financial operations, increase visibility, and optimize spend across the enterprise.

What You Will Do

• Deep-Dive Troubleshooting: Own high-level, complex technical issues for global enterprise clients. This is not a call center environment; you will focus on deep problem-solving and unique system configurations.

• Manage Integrations & Data Flows: Dissect and resolve issues across external integrations, including ERPs, credit card feeds, allocation data, vendor data, expense systems, and AP accounting workflows.

• Analyze Logs and APIs: Utilize your technical toolkit to investigate APIs, web services, databases, and log files to isolate root causes.

• Assess System Behavior: Determine if an issue stems from how the client's system was initially configured vs. a change in platform behavior, and assist clients directly with complex configuration adjustments.

• Support Global Scale: Navigate complexities tied to international organizations, including global tax requirements, while collaborating with cross-functional teams to deliver excellent service.

What You Will Bring

• Technical Foundation: A couple of years of software support experience backed by a Computer Science (CS) background or equivalent hands-on technical experience.

• Integration Savvy: Familiarity or direct experience working with APIs, web services, database architectures, and log file analysis.

• Fintech & Accounting Exposure: An understanding of corporate expense systems, AP accounting, or ERP ecosystems is a major asset.

• Operational Flexibility: A solutions-focused, curious mindset and the willingness to work flexible schedules, including later shifts or weekends, to support our international customer base.

Who You Are

• An Investigator at Heart: You don't just look at the surface error; you are naturally curious and driven to understand how a system is configured and why it's behaving a certain way.

• Enterprise-Ready: You enjoy working closely with sophisticated, high-value international business clients and understand the nuances of global corporate operations.

• Agile and Adaptable: You handle complex, ambiguous technical puzzles with calm, critical thinking and love finding creative solutions to unique architectural problems.

• Bonus Points: Strong skills in SQL and Linux.