Collections Agent

About us:

Vast-Auto Distribution, a subsidiary of O'Reilly Automotive Inc., is a leader in auto parts distribution and retail across Eastern Canada. It is part of O'Reilly Auto Parts that operates more than 6,000 stores, with more than 92,000 team members across the USA, Mexico, Puerto Rico, and Canada under the Parts City Auto Parts and O'Reilly Auto Parts banners.

The incumbent is responsible for managing the full cycle of professional customer accounts receivable, including account creation and maintenance, as well as processing and analyzing credit applications. The incumbent will contribute to credit risk assessment while ensuring data integrity and confidentiality.

Key Responsibilities

• Create and maintain customer accounts (data, addresses, contacts)
• Process and follow up on credit applications
• Analyze financial information and credit reports
• Assess credit risk and participate in the approval process
• Issue credit decisions (approval or rejection)
• Prepare accounts receivable aging reports
• Manage accounts with special terms and conditions
• Ensure data quality and confidentiality
• Support new store openings and acquisitions
• Follow up on overdue accounts and identify high-risk customers
• Make payment reminder calls and send payment reminder emails
• Establish payment arrangements in accordance with company policies
• Escalate accounts to management when necessary
• Participate in improving credit management processes and policies

Qualifications and Skills

• 2 to 5 years of experience in credit, accounts receivable, collections, or a related field
• Diplomacy
• Excellent communication skills
• Team-oriented
• Strong customer service skills
• Basic knowledge of computer tools (Excel, Word)
• Strong priority management skills

What Sets Us Apart

• Growth and succeed in a value-driven workplace that supports your professional development, all within the stability of a Fortune 300 organization.
• Exposure to best practices and tools across a large North American organization, opening doors to diverse career pathways.
• Career growth opportunities through our Promote from Within philosophy.
• Competitive benefits package, including Medical, Dental, Life and Long-Term Disability Insurance, RRSP, and additional employee benefits.
• Commitment to inclusion: We are dedicated to building a diverse and inclusive workplace. We value different perspectives and encourage applications from all qualified individuals.

OUR COMMITMENT TO OUR CUSTOMERS AND OUR TEAM MEMBERS:

We are ENTHUSIASTIC, HARDWORKING PROFESSIONALS, who are DEDICATED to TEAMWORK, SAFETY/WELLNESS, and EXCELLENT CUSTOMER SERVICE. We practice EXPENSE CONTROL while setting an example of RESPECT, HONESTY, and a WIN-WIN ATTITUDE in everything we do.

Note: Vast Auto Distribution doesn't use AI for job screening purposes