Store Manager

Overview

Want to be part of an amazing team? If you’re a vibrant and highly motivated leader with an interest in fashion retail – we want to hear from you.

The Role

The Store Manager works with the District Supervisor to oversee all store operations, plan and execute strategies to drive sales and profitability. The Store Manager is responsible for merchandising, customer service, and the training and development of their team.

The Store Manager must adhere to all company policies and procedures, demonstrate professionalism and integrity, foster trust and respect within the team, and keep an open mind in dealing with customer and employee issues. The Store Manager monitors performance and takes immediate action on substandard performance, leading to a positive customer and employee experience.

Responsibilities

• Collaborating with the District Supervisor to develop and implement strategies to achieve the store’s sales and profit budgets.
• Training store team (current employees and new hires) on company standards and programs in accordance with the employee manual.
• Taking action, with the support of the District Supervisor, on low performance and resolving conflicts.
• Recruiting and retraining talent by motivating the team and recognizing good performance.
• Conducting administrative and operational duties as required.
• Performing opening and closing procedures as per operational guidelines.
• Ensuring health and safety standards are adhered to.
• Preparing and managing employee weekly schedule.
• Handling customer complaints and resolving them in a timely manner.
• Complying with all head office requests regarding store operations.
• Processing and managing all incoming merchandising shipments.
• Handling all returns to head office as required.alert("test")sss