Front Desk Manager
$22 - $26 per hourFull-time
Marriott TownePlace Sutes & Conference Centre
Job Responsibility:
Company Overview
The Bawa Group is dedicated to providing a safe and relaxing experience for our guests. With a focus on cleanliness and health, we ensure that every stay is comfortable and worry-free across our multiple brands worldwide.
Summary
As a Front Desk Manager for a brand hotel (Mariott Experience an asset), you will play a vital role in ensuring an exceptional guest experience from check-in to check-out. Your leadership will help maintain our commitment to safety and cleanliness while providing outstanding customer service.
Responsibilities
- Oversee daily front desk operations to ensure smooth check-in and check-out processes.
- Lead and train front desk staff to deliver exceptional customer service.
- Manage guest inquiries, complaints, and requests in a professional manner.
- Ensure compliance with health and safety protocols throughout the hotel.
- Maintain accurate records of guest information and transactions.
- Coordinate with housekeeping and maintenance teams to address guest needs promptly.
- Implement strategies to enhance guest satisfaction and loyalty.
Requirements
- Proven experience in hotel management or front desk operations.
- Strong customer support skills with a focus on guest satisfaction.
- Excellent organizational skills to manage multiple tasks efficiently.
- Familiarity with hotel management software is an asset.
- Effective communication skills for interacting with guests and team members.
If you are passionate about hospitality and ready to lead a dynamic team, we invite you to apply for the Front Desk Manager position today!
Job Type: Full-time
Pay: $22.00-$26.00 per hour
Expected hours: No less than 40 per week
Benefits:
- Discounted or free food
- Extended health care
- Flexible schedule
- On-site parking
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
- Weekends as needed
Application question(s):
- How many years of Hotel experience do you have?
- Do you have Marriott experience?
Work Location: In person
Vacancy posted 5 days ago
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