Business Service Technician, NorthernTel

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day. 

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell. 

As part of our team, you will be at the heart of our customer experiences.

Job Title: Business Services Technician, NorthernTel, Unifor
Salary Group: Class 1
Location: 167 Brunetville Rd, Kapuskasing, ON
Status: Regular – Full Time
Number of position: 1 
Posting Date: June 1, 2026
Closing Date: June 21, 2026
Candidate required: To be determined

Job summary: 
The incumbent will be responsible for installing, repairing, replacing, modifying and maintaining cable television and telecommunications instruments and devices for residential and business customers.

Job Duties & Accountabilities:

• Install, move, remove, repair, replace, modify and maintain cable television, telephone and PBX equipment for residential and business customers according to established standards, procedures and directives
• Organize daily tasks, take note of daily assignments, prepare an itinerary, contact the customer in advance, and occasionally provide work estimates for business installations
• Successfully complete the activation of various telephony projects
• Show customers how to use the telecom, television or Internet equipment during installation, and promote company products/services and equipment to business customers
• Verify lines using a testing device and ensure preventive maintenance
• See to the necessary wiring, connections and terminations to make the equipment operational for his or her activity sectors
• Contact specialized resources to resolve certain problems, and provide and receive information
• Handle, transport, fine-tune, adjust and use appropriate tools, equipment, materials and vehicles, and make sure they are maintained; ensure a clean work environment. File and oversee inventory maintenance for his or her sector
• Complete various forms and draft work-related reports
• Sound time-management skills so as to cut costs
• Be available to respond to customer requests, handle emergency calls outside normal work hours and be willing to travel
• Be available to work variable shifts and schedules based on business needs from Sunday to Saturday
• Be available to work some overtime from Sunday to Saturday as well as during holidays
• Perform other related tasks, as required

Essential qualifications/competencies:

• College diploma in electronics or telecommunications, or equivalent work experience. A minimum of a high school diploma is required for candidates outside of Unifor local 6 bargaining
• Hold a valid driver’s license - Class G
• High Manuel Dexterity, able to work with variety of hand tools
• Ability to lift and carry heavy weight (i.e. 80 lbs) as a ladder
• Ability to  work aloft in poles and ladders and also in confined spaces
• Capable of working with spur
• Capable of differentiating colored wires (color code)
• Proficient in English and working knowledge of French
• As required to meet customer’s needs, agree to undergo a background security clearance
• Knowledge of programming principles
• Knowledge of high speed data transmission
• Knowledge of computer tools

Candidate profile / Behavior:

• Strong analytical and research in technical and IT framework
• Ability to deal and communicate with customers Represent the company appropriately to customers
• Planning and organizing high
• Perform the work safely with accuracy , speed and courtesy
• High team spirit
• Sense of urgency and high capacity to meet the workload when necessary
• Degree of autonomy and initiative high

Working conditions:

• The candidate must be able to work outdoors in various weather conditions and may be called upon to work variable schedules according to business needs (assignments prepared by Company with due consideration to seniority), to participate in a standby program and to work overtime as needed
• The successful candidate must have physical capacity to safely execute all function/aspect of the job and meet all safety requirements associate with equipments that he will use during his work

• #indeed2026

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec. 

Additional Information:

Position Type: Union

Job Status: Regular - Full Time

Job Location: Canada : Ontario : Kapuskasing 

Work Arrangement: Full-time in office (meaning that you will be required to perform your work on-site)

Application Deadline: 06/21/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week.  Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners. 

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or  View email address on jobs.bce.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

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