Patient Access Liaison I for USC Health

Step into the role of Patient Access Liaison I at USC Health, where you will be the link between patients and our academic medical centers. Provide essential support with appointment scheduling and inquiries. In this customer-centric position, you will answer calls, manage web-based communications, and ensure efficient access to healthcare services. An emphasis on professionalism and customer service will help you thrive as you work within the USC/Keck standards. Key Responsibilities:

• Screen and direct calls and electronic messages
• Schedule initial and follow-up patient appointments
• Uphold warm, courteous interaction with all contacts
• Process messages and ensure HIPAA compliance
• Facilitate communication between patients and medical personnel

• High school diploma or equivalent
• 2 years customer service experience needed
• Strong communication and multitasking skills
• Knowledge of health insurance and medical terminology is preferred
• Bilingual candidates are encouraged to apply