Organizational Change Management (OCM)

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

TCS has been serving the Canadian marketplace for more than 35 years and today is the technology partner of choice for many of the country's leading organizations. As one of the largest IT services providers in Canada and globally, TCS is aiming to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage and values of the Tata Group, TCS is focused on creating long-term value for its clients, investors, employees, and the communities it serves. With a highly skilled workforce supporting customers from coast to coast, TCS has consistently been recognized as a Top Employer by the Top Employers Institute, including a recent top ranking at the country level.

TCS also sponsors 14 of the world's most prestigious marathons and endurance events, including the TCS Toronto Waterfront Marathon, reflecting its commitment to health, sustainability, and community empowerment.

Mandatory OCM Skills

• Organizational Change Management methodology: Ability to apply enterprise change frameworks and manage the people side of complex transformation programs.
• Change strategy and planning: Develop change strategies, roadmaps, integrated change plans, and sustainment activities.
• Change impact assessment: Evaluate impacts across people, processes, technology, roles, and customer/employee experience.
• Stakeholder management: Identify influential stakeholders, perform stakeholder analysis, and build engagement plans.
• Executive engagement and coaching: Work with senior business executives, sponsors, and leaders to overcome barriers and drive visible sponsorship.
• Adoption and benefits realization: Define adoption metrics, measure proficiency and readiness, and ensure expected business benefits are realized.
• Resistance and risk management: Anticipate resistance, identify adoption risks, and implement mitigation actions.
• Communication planning: Create audience-specific communications and coordinate messaging across email, Teams, SharePoint, town halls, and leadership channels.
• Training and enablement: Conduct training-needs analysis and coordinate role-based learning, leader toolkits, and train-the-trainer activities.
• Readiness assessment: Track stakeholder sentiment, engagement, organizational readiness, and adoption risks.
• Analysis and reporting: Analyse change data, draw conclusions, provide recommendations, and report progress through dashboards or scorecards.
• Program delivery: Lead end-to-end OCM workstreams for large, complex, enterprise-level programs while operating effectively in ambiguity.

Key Responsibilities

• Create change strategy and develop change management plans tailored to meet business/program/project objectives, monitor progress against plan, triage issues which may arise, and coach leaders through overcoming barriers and mitigating risks.
• Engage all impacted stakeholders through appropriate activities, including those who can most influence the successful outcome of the adoption of change.
• Lead, manage and/or contribute to change management workstreams within initiatives, providing clear guidance during times of ambiguity.
• Enable benefit realization through a focus on increasing adoption and proficiency, driving ongoing sustainment of new ways of working.
• Drive connectivity and awareness of changes and impacts across partners in the enterprise.
• Assess the impact of changes (people/process/technology) and provide insights to better inform business decisions.
• Work collaboratively with assigned business units, programs and/or existing business partners to proactively plan and mitigate the expected resistance and risks associated with change.
• Lead the end-to-end delivery of change management activities throughout the lifecycle of highly complex initiatives/programs/projects with significant enterprise impact or major business-segment impact, working closely with business executives to create change strategies and plans that drive successful adoption of change and expected benefits realization.
• Lead and provide thought leadership to guide the execution of strategy and deliverables in order to drive forward the change management roadmap within or across business segments or at the enterprise level.
• Provide recommendations and direction based on the end-to-end customer/colleague experience when making decisions.
• Assess and ensure that customer and employee experience/stakeholder impacts are appropriately understood and managed.
• Collaborate with partners across the enterprise to drive success.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.