Payout Administrator
Full-time
EQ Bank | Equitable Bank
Job Responsibility: Join a Challenger Being a traditional bank just isn't our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what's possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you're not afraid of taking on big challenges and redefining the future, you belong with us. You'll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together. We are a big (and growing!) family. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021. The Work: The incumbent is responsible forall activities related to facilitating payout requests, including the accurate calculation of prepayment charges, preparation of payout statements, and follow-up to obtain full and/or shortfall payout funds.
The Core Responsibilities Of The Job:
- Prepare payout statements accurately within the specified turnaround timeframe
- Update prepayment charge reference rates into applicable platforms as required
- Handle inbound phone calls and emails from solicitors/notaries/financial institutions regarding payout and discharge/assignment inquiries
- Conduct timely follow-up to obtain all past due payout funds. When necessary, reactivate mortgages and initiate collection for outstanding balances.
- Diligently complete collection activity to obtain payout shortfalls
- Work with Renewals and Internal Refinance teams to retain mortgages
- Understand and follow policies, guidelines, and procedures
Let's Talk About You!
- Complete a diploma program in a related discipline or minimum of 2 yearsin a related field
- Knowledge of mortgages
- Strong math and analytical skills
- Strong attention to detail
- Ability to meet tight deadlines
- Ability to balance multiple high-risk priorities simultaneously
- Strong organization skills
- Superior interpersonal and communication skills - written and oral
- Excellent customer service skills
- Team oriented
- Intermediate excel skills
- Experience with MS Office Suite (Outlook, Word, Excel)
Vacancy posted 7 days ago
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