Restaurant Shift Lead

Are you a hospitality enthusiast with a flair for the food and beverage industry? If you are seeking an exciting role in a vibrant workplace, look no further than Regina's coolest independent hotel (hint- it's us)! We're on the hunt for a fun and energetic Shift Lead to join our awesome Food & Beverage crew!

Your mission? Step in to assist in overseeing the DISH Restaurant, and Room Service operations, and elevate our food & beverageexperiences to new heights.

Your Primary Accountabilities Include:
Lead floor operations for DISH, providing hands-on support with serving, food running, and guest service while ensuring smooth shift execution and team coordination.
Step in to support room service when necessary.
Serve as the alternate mentor to assess new trainees through floor shadowing and skills evaluations.
Address escalated service recovery situations promptly during shifts.
Support the team in maintaining service standards, cleanliness, and an exceptional guest experience throughout the shift.

Qualifications:
Minimum 2 years of experience in the Food & Beverage industry.
Strong hands-on approach and willingness to work shoulder-to-shoulder with the team.
Proficient in using Point of Sale (POS) systems.
Excellent interpersonal skills and a passion for engaging with the public.
Ability to resolve customer issues with professionalism and empathy.
Flexibility to primarily work evening shifts, including weekends, while being adaptable to daytime shifts as needed.
You have a Serve It Right Certificate or are willing to obtain it.

About Us:
As an independent, locally owned establishment, we invest in our hotel, foster an exceptional Crew, and strive for unparalleled guest experiences. Our Core Values  Above & Beyond, Fastidiousness, Got This, Unconventional, and Neighbourly  steer us toward service excellence. Our offerings include free parking, daily Crew lunches, health benefits, engaging staff events, and other fantastic perks.