Room Division Supervisor

Located in the heart of Montreal’s fashion district, the Vogue Hotel Montreal, Curio Collection by Hilton, is just steps away from downtown luxury shopping, best restaurants, and attractions. This hotel offers a refined and elegant experience, ideal for travelers who want to enjoy the best of Montreal. Working at the Vogue Hotel Montreal means being part of a team dedicated to providing exceptional service in a prestigious setting.

At Hilton, excellence is a tradition. We anticipate the needs of our guests and create unforgettable experiences. This same attention extends to our teams: we are committed to providing an environment where everyone can grow personally and professionally. The Vogue Hotel Montreal, a jewel of Hilton’s Curio Collection, which combines luxury and personalization to provide an unforgettable stay for our guests.

What we offer

• Thrive in a renowned hotel in Montreal
• Opportunity to take on new challenges and grow your career Artifact Group.
• Benefits, such as life, disability, medical and dental insurance, are partially covered by the employer.
• The pension plan, an RRSP contribution from the employer.
• Wellness and Recognition Programs
• Various employee recognition programs.
• Various training programs.
• Exceptional discounts, Hilton.
• And much more to discover! 

Why you matter: Under the direction of the Director of Operations, the Accommodation Supervisor is responsible for coordinating the operational activities of reception, reservations, doormen/valet service and housekeeping, in order to ensure an exceptional guest experience.

Your responsibilities

1. Supervision and management of operations

• Coordinate arrivals, departures and special guest requests.
• Work closely with frontline teams and housekeeping and all other departments to ensure smooth operations.
• Review and validate bookings and invoices for groups and congresses.
• Conduct regular inspection rounds to ensure cleanliness, quality and compliance of spaces.
• Produce and verify the daily reports of the department.

2. Personnel Management

• Coach, motivate and supervise receptionists, janitors, valets, doormen and maintenance workers.
• Participate in the hiring, training, integration and performance evaluation of staff.
• Develop schedules based on traffic and operational needs.
• Apply and enforce Hilton’s policies, procedures and standards.

3. Management of financial and material resources

• Assist management in the preparation and monitoring of the budget.
• Oversee inventory management (equipment, supplies, uniforms).
• Place the necessary orders and control the costs related to the operations.

4. Customer Service

• To ensure a professional and warm welcome, faithful to Hilton’s standards.
• Respond to customer needs with efficiency and empathy.
• Proactively handle complaints or sensitive situations and follow up with clients.
• Maintain a high level of customer satisfaction by collecting and analyzing feedback.

All-related tasks

Working conditions

• Permanent, full-time position.
• Variable schedule: evenings, weekends and holidays depending on traffic.
• Work can be demanding during busy periods.

Desired profile

Experiment

• 1 to 2 years in a similar position or in the hotel industry (reception, accommodation, supervision). The unionized environment is an asset.

Key Competencies

• Strong customer service and team management skills.
• Positive leadership, decision-making capacity and conflict management.
• Sense of organization, rigor and versatility.
• Stress tolerance and flexibility.

Knowledge

• Hotel management software (e.g., OPERA) is an asset.
• Bilingualism French/English required (oral and written).

Personal qualities

• Autonomy, dynamism and honesty.
• Team player and sense of initiative.
• Excellent professional presentation.

Artifact Group at a glance:
Artifact Group is a private investment and property management company specializing in the acquisition and valuation of real estate assets and recognized for its expertise in hospitality. Over the years, we have built a portfolio of award-winning properties in Canada and the United States. Among them, the Vogue Hotel Montreal Downtown, Curio Collection by Hilton, the first Curio Collection address in Canada, was distinguished by Hilton as “Curio Collection Conversion of the Year 2022” for the Americas.

Joining our team means joining a stimulating environment, where excellence and passion for service make all the difference. Do you have the talent and motivation? We have the right position for you!