user support technician
$33.19 per hourFull-time
Tech-Eyes
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Relocation costs covered by employer
- Willing to relocate
Responsibilities
Tasks
- Give access to computer networks
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Supervision
- 1 to 2 people
Credentials
Certificates, licences, memberships, and courses
- Associate Computing Professional (ACP)
- Cisco certified network associate
- Microsoft certified professional (MCP)
- A+ Certification
Experience and specialization
Computer and technology knowledge
- Android
- Security software
- Word processing software
- MS Windows
- TCP/IP
Additional information
Security and safety
- Bondable
- Criminal record check
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Manual dexterity
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Time management
- Honesty
Benefits
Financial benefits
- Gasoline paid
Other benefits
- Free parking available
Vacancy posted 16 hours ago
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